Category Archives: Culture Change

Documentary Showcases Person-Centered Care at Signature HealthCARE

Next Avenue Visits Signature HealthCARE of Putnam County

Cookeville, Tn., June 7, 2017 –  Person-centered care is transforming Signature HealthCARE, and documentary filmmakers visited Signature HealthCARE of Putnam County to get a firsthand look at the transformation. Next Avenue’s short documentary features person-centered care from each perspective inside a long-term care center.

At Signature HealthCARE of Putnam County person-centered care often takes the form of intergenerational events. The long-term care center recently hosted a Magical Mayhem Carnival, a Harry Potter themed event in conjunction with the elementary school just across the street. Person-centered care prioritizes the unique needs and desires of each individual, including social needs, and involves individuals in their daily care.

Watch Next Avenue’s short documentary featuring Signature HealthCARE of Putnam County here. Next Avenue is the public broadcasting service’s first and only national news devoted to the booming population of older Americans.

Signature gathers leaders from 100+ facilities for ‘CEO Forum’

Signature rallied the troops this week when leaders from more than 100 towns and cities in 10 states gathered in Louisville for the first 2015 CEO Forum.

During the forum, facility administrators dug deep into issues impacting nursing home residents and operators on a macro and micro scale, topics ranging from finance and staffing to personal growth and self-awareness. The forums, held twice annually, also give Signature leaders a rare moment to spend time together, share and learn from each other.

“I always appreciate the CEO meetings as they give everyone an opportunity, no matter what segment, to come together, learn and see where Signature stands and is heading in our Revolution,” said David Brown, CEO/Administrator at Signature of Spencer County, in Taylorsville, Ky.

During the three-day event, attendees spent time in a single group setting to hear about the Signature culture and Guiding Principles, health care policy and legislative change, and more. Facility CEOs also broke into smaller sessions, led by Signature senior team leaders, to explore topics in a way that facilitated open dialogue and sharing. During the small group meetings, teams discussed such topics as clinical excellence, financial strategy, data points (a combination of clinical and business metrics that intertwine), ‘wage justice,’ litigation and risk management, the ‘referral revolution’ and more.

Nakia Whitley, CEO/Administrator for Signature HealthCARE of Roanoke Rapids, in North Carolina, said she particularly benefited from the acuity-based staffing session, Chris Cox’s culture presentation and the ‘Engagement Game,’ as well as the talk on health care policy.

“It helped put things in perspective: are we doing what’s best to change not only LTC culture, but ultimately, the world? Our goal and mission are very important, and we need to live them both daily.”

Several facility leaders especially enjoyed a session discussing ‘The Hero’s Journey,’ a story structure, or pattern, seen throughout history in literature and religion that can also be applied to one’s own individual journey. ‘The Hero’s Journey’ outlines a series of steps, from a ‘call to adventure’ through challenges, transformation and other stages of spiritual and personal exploration, culminating in resurrection and a ‘return home’ with newfound knowledge and wisdom.

“A good leader takes others with us along this journey,” Signature President and CEO Joe Steier said during the session. “Another leader kind of gets the job done and goes home.”

Ryan Dulski, CEO/Administrator at Peninsula Care & Rehab Center, in Tarpon Springs, Fla., said “it is always great to spend time with such fascinating leaders” at the CEO meetings.

“I really enjoyed the theme of ‘The Hero’s Journey,’ ” she said. “I am so excited to bring this idea back to my facility team and use this to continue to build culture.”

SHC at The Courtyard CEO shares keys to deficiency-free survey

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It is repeated often, yet remains as true as ever: teamwork gets the job done.

Brad Nobles, Administrator/CEO for Signature HealthCARE at The Courtyard, can vouch for it. The facility has a history of strong clinical outcomes and maintains its 5-star rating from the Centers for Medicare & Medicaid Services.

But last month, SHC at The Courtyard took its success to new heights with a deficiency-free, platinum state survey. The key to this achievement, says Nobles, is fostering an all-for-one culture in the building.

“I think it’s crucial that everybody works together,” he said, “that it’s not just a nursing survey versus the rest of the facility, but that everybody has something to do with it.”

This is partly accomplished by adopting language that promotes universal ownership and Courtyard-WEB-323accountability throughout the facility – phrases such as ‘our survey,’ for instance. And when issues arise, they are discussed as matters the team must address rather than the mistakes of a single person or department.

This team approach has also been extended to the hiring process. Job candidates are now interviewed not only by a department head but others, such as a clinical caregiver, a human resources representative or staffing coordinator Nacole Thomas, who is also a licensed CNA. With more than one person on hand for interviews, closer attention can be paid to both verbal and behavioral responses, Nobles said.

“We’ve really stressed the team aspect and working together with no silos,” he said. “It’s all or none.”

Signature launches cookbook with recipes from nursing home residents, staff

Cooking with LoveJust in time for the holiday cooking season, Signature HealthCARE (SHC) has released a cookbook featuring recipes – some generations old – from residents and staff members in its nursing homes.

Titled ‘Cooking with Love,’ the book features a little bit of everything, from appetizers, soups and salads to sides, all-American dishes, ethnic fare, desserts and more. The project began earlier this year in Signature’s Urban Division, with staff members at SHC centers soliciting recipes from residents and contributing their own.

Recipes in hand, Signature then held a contest asking employees to submit suggestions for the book’s title. Meanwhile, residents created and submitted artwork for the cover.

Printed and ready for sale, ‘Cooking with Love’ now can be purchased for $10 at participating Signature facilities, and through Signature’s home office in Louisville, Ky. The majority of the proceeds will be used to fund ‘staycations’ and other Quality of Life programming at Signature facilities.

Signature buildings are also using the cookbook as a platform to launch a program series tied to cultural diversity. Each month during the next year, Quality of Life leaders will highlight a different country and offer themed activities, meals and outings centered around that country.

Signature is also filming a series of cooking segments to be released periodically online. For a glimpse at the first segment, click HERE.

“We’re so grateful to the residents and staff who were willing to share some of their culinary secrets!” said Tiffany Hoback, Chief Financial Officer of Signature Urban, who helped spearhead the project. “Just as our residents have for many years, we hope others will enjoy these recipes together with their families.”

To purchase a cookbook, contact Betsy O’Neill at boneill@signaturehealthcarellc.com or Mike Jewellson at mjewellson@signaturehealthcarellc.com.

Latest vacation takes residents and staff from 14 facilities to Gatlinburg, TN

A couple weeks ago, residents from 14 Signature centers headed to Gatlinburg, Tennessee for a few days of mountain adventure and entertainment as part of this year’s SHC resident vacations. Check out the photos below (click images to enlarge) and read more about the trip on Angie McCallister’s Quality of Life blog.

Signature celebrates National Day of Prayer ‘In Defiance of Suffering’

On May 1, 2014, representatives from nearly a dozen, faiths, religions or traditions joined on stage for Signature’s fourth annual interfaith National Day of Prayer celebration. Residents and staff from SHC centers, along with other special guests,  participated in the event.

Signature facilities also hosted their own unique National Day of Prayer events and were able to watch the home office celebration in real time online via Livestream. To view this year’s NDOP celebration in its entirety, see below. To read the speech given by Signature VP of Spirituality Dianne Timmering, visit Dianne’s blog.

Signature HealthCARE to host National Day of Prayer event ‘in defiance of suffering’

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Signature HealthCARE will host its third annual National Day of Prayer celebration on Thursday, May 1.

This synchronized, interfaith event takes place company-wide, with Signature facilities hosting their own unique NDOP celebrations.

The National Day of Prayer is held each year on the first Thursday in May. A law was enacted in 1952 formalizing observance of the day, although its origins trace back to 1775, when the first Continental Congress called for a National Day of Prayer 000 - Signature Spirituality HI RES JPGand melding the relationship between government and the blessings of God.

This year’s theme for the SHC National Day of Prayer celebration is ‘In Defiance of Suffering.’ At Signature’s Louisville home office, representatives from 10 religions, faiths or traditions – including Muslim, Jewish, Christian, Roman Catholic, Unitarian, Buddhist, Hindu and others – will join to recite prayer together, signifying spiritual diversity and the importance of prayer in daily life.

“The act of unified prayer is important as a symbol of faith, but even more than that, we want this event to be actionable,” said Dianne Timmering, Vice President of Spirituality for Signature HealthCARE. “Each and every one of us suffers, in some way, maybe daily. Under this year’s theme, we want the National Day of Prayer to be a springboard for every day to be a day in defiance of suffering. We are a movement in defiance of suffering.”

The home office event begins at 10:30 a.m. EDT and will be simulcast live to all 96 Signature HealthCARE locations.

“As a faith-based company, we are proud to host an event that brings together so many spiritual groups,” said Signature President and CEO Joe Steier. “We hope many will join us to celebrate this historic day.”

2014 Siggy Award winners announced!

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Today, Signature held the ‘Siggy Awards’, a ceremony to honor facility leaders and caregivers in several categories for their daily contributions to the Revolution. See the categories and winners below…

Most Innovative
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Mountain City Care & Rehab
  • Urban – SHC of East Louisville

Runner Up
SHC of Cherokee Park

Winner
SHC of East Louisville

5-Star Winner
Segment Winners

  • Post Acute – SHC of Pinellas Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Pickett Care & Rehab

Best Quality of Life Program
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Erin
  • Urban – SHC of Memphis

Runner Up
SHC of Memphis

Winner
SHC of Erin

Best in Culture
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of South Louisville

Runner Up
Prestonsburg Health Care Center

Winner
SHC of Palm Beach

Best Chaplain Program
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – SHC at The Courtyard
  • Urban – Winter Park Care & Rehab

Runner Up
SHC at The Courtyard

Winner
Winter Park Care & Rehab

Best in Therapy
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of North Florida
  • Urban – SHC of Cleveland and Hermitage Care & Rehab

Winner
SHC of Waterford

Top Operating Potential
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Westmoreland Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
Westmoreland Care & Rehab

Winner
SHC of Cleveland

Best in Digital Communications
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – Washington Rehab & Nursing
  • Urban – SHC at St. Peter Villa

Runner Up
SHC at St. Peter Villa

Winner
Washington Rehab & Nursing

Most Compassion Fund Giving/Highest Dollar Raised
Segment Winners

  • Post Acute – SHC of Marietta
  • Rural – SHC of Erin
  • Urban – SHC of Jacksonville

Runner Up
SHC of Jacksonville

Winner
SHC of Erin

Most Compassion Fund Giving/Greatest Percent of Participation
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
Pickett Care & Rehab

Most Compassion Fund Raising/Award Total
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Chautauqua Rehab & Nursing
  • Urban – SHC of Ormond

Runner Up
SHC of Cherokee Park

Winner
Chautauqua Rehab & Nursing

Most Compassion Fund Raising/Best Advocate Team
Segment Winners

  • Post Acute – Chaplain Craig Cantrall and HRD Jack Abrams
  • Rural – Chaplain Gina Bowden and HRD Lee Ann Wallace
  • Urban – Administrator Denise Crosby

Safest Place to Work
Segment Winners

  • Post Acute – SHC at Saint Francis
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Chautauqua Rehab & Nursing

Most Improved AR
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – SHC of Greeneville
  • Urban – Donelson Place Care & Rehab

Runner Up
Donelson Place Care & Rehab

Winner
SHC of Greeneville

Best AR
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of Spencer County

Runner Up
SHC of Spencer County

Winner
Prestonsburg Health Care Center

Most Improved Red to Black
Segment Winners

  • Post Acute – SHC of Buckhead
  • Urban – SHC at College Park

Runner Up
SHC at College Park

Winner
SHC of Buckhead

Best Customer Satisfaction Score
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pine Ridge Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
SHC of Cleveland

Winner
Pine Ridge Care & Rehab

Best EBITDAR %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Sunrise Manor Nursing Home and SHC of North Florida
  • Urban – Peninsula Care & Rehab

Runner Up
Peninsula Care & Rehab

Winner
Heritage Park Care & Rehab

Lowest Turnover
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC at College Park

Runner Up
SHC of Waterford

Winner
SHC of Rogersville

Best Labor Retention
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
SHC of Waterford

Highest Discharge to Home %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – SHC of Fentress County
  • Urban – SHC at Methodist and SHC of Ormond

Runner Up
Heritage Park Care & Rehab

Winner
SHC at Methodist and SHC of Ormond

Best Nursing Stability
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfcrest HealthCARE Center

Runner Up
SHC of Waterford

Winner
Golfcrest HealthCARE Center

Most Improvement on Unnecessary Re-hospitalized Patients Under 30 Days
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – SHC of Rogersville
  • Urban – SHC of Clarksville and Peninsula Care & Rehab

Runner Up
SHC of Clarksville and Peninsula Care & Rehab

Winner
SHC of Palm Beach

Learning Leadership
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC of Columbia

Runner Up
SHC of Columbia

Winner
SHC of Rogersville

Signature at Glenview hosts ‘Zen Day’

Six students from  Advanced Massage Therapeutics volunteered hours to SHC of Glenview, in Louisville, Ky., to provide skilled massages for residents and staff members ta the facility.

The day consisted of massage chairs and tables, tranquil music and aromatherapy. It was a true success – not only do the residents deserve a day of pampering but our hardworking stakeholders deserve it, too. The Quality of Life Dept. offered 15 minute massages to staff as a token of appreciation to the dedication and compassion our stakeholders give day in and day out to our elders.

Resident Marty Hanse told the massage therapist he “hasn’t felt this relaxed in years!”

Meanwhile, resident Jaque Morgan, 86, received his first massage and said he has been “missing out on life!”

“This was a wonderful activity for both residents and stakeholders (staff),” said MDS/Restorative Nurse Emily Keinhelter. “It was refreshing to see the appreciation and smiles on both ends of the scale.”

– Photos and story by Jaime Larimore, Quality of Life Director