Category Archives: Quality of Life

Documentary Showcases Person-Centered Care at Signature HealthCARE

Next Avenue Visits Signature HealthCARE of Putnam County

Cookeville, Tn., June 7, 2017 –  Person-centered care is transforming Signature HealthCARE, and documentary filmmakers visited Signature HealthCARE of Putnam County to get a firsthand look at the transformation. Next Avenue’s short documentary features person-centered care from each perspective inside a long-term care center.

At Signature HealthCARE of Putnam County person-centered care often takes the form of intergenerational events. The long-term care center recently hosted a Magical Mayhem Carnival, a Harry Potter themed event in conjunction with the elementary school just across the street. Person-centered care prioritizes the unique needs and desires of each individual, including social needs, and involves individuals in their daily care.

Watch Next Avenue’s short documentary featuring Signature HealthCARE of Putnam County here. Next Avenue is the public broadcasting service’s first and only national news devoted to the booming population of older Americans.

Signature gathers leaders from 100+ facilities for ‘CEO Forum’

Signature rallied the troops this week when leaders from more than 100 towns and cities in 10 states gathered in Louisville for the first 2015 CEO Forum.

During the forum, facility administrators dug deep into issues impacting nursing home residents and operators on a macro and micro scale, topics ranging from finance and staffing to personal growth and self-awareness. The forums, held twice annually, also give Signature leaders a rare moment to spend time together, share and learn from each other.

“I always appreciate the CEO meetings as they give everyone an opportunity, no matter what segment, to come together, learn and see where Signature stands and is heading in our Revolution,” said David Brown, CEO/Administrator at Signature of Spencer County, in Taylorsville, Ky.

During the three-day event, attendees spent time in a single group setting to hear about the Signature culture and Guiding Principles, health care policy and legislative change, and more. Facility CEOs also broke into smaller sessions, led by Signature senior team leaders, to explore topics in a way that facilitated open dialogue and sharing. During the small group meetings, teams discussed such topics as clinical excellence, financial strategy, data points (a combination of clinical and business metrics that intertwine), ‘wage justice,’ litigation and risk management, the ‘referral revolution’ and more.

Nakia Whitley, CEO/Administrator for Signature HealthCARE of Roanoke Rapids, in North Carolina, said she particularly benefited from the acuity-based staffing session, Chris Cox’s culture presentation and the ‘Engagement Game,’ as well as the talk on health care policy.

“It helped put things in perspective: are we doing what’s best to change not only LTC culture, but ultimately, the world? Our goal and mission are very important, and we need to live them both daily.”

Several facility leaders especially enjoyed a session discussing ‘The Hero’s Journey,’ a story structure, or pattern, seen throughout history in literature and religion that can also be applied to one’s own individual journey. ‘The Hero’s Journey’ outlines a series of steps, from a ‘call to adventure’ through challenges, transformation and other stages of spiritual and personal exploration, culminating in resurrection and a ‘return home’ with newfound knowledge and wisdom.

“A good leader takes others with us along this journey,” Signature President and CEO Joe Steier said during the session. “Another leader kind of gets the job done and goes home.”

Ryan Dulski, CEO/Administrator at Peninsula Care & Rehab Center, in Tarpon Springs, Fla., said “it is always great to spend time with such fascinating leaders” at the CEO meetings.

“I really enjoyed the theme of ‘The Hero’s Journey,’ ” she said. “I am so excited to bring this idea back to my facility team and use this to continue to build culture.”

2014 Siggy Award winners announced!

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Today, Signature held the ‘Siggy Awards’, a ceremony to honor facility leaders and caregivers in several categories for their daily contributions to the Revolution. See the categories and winners below…

Most Innovative
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Mountain City Care & Rehab
  • Urban – SHC of East Louisville

Runner Up
SHC of Cherokee Park

Winner
SHC of East Louisville

5-Star Winner
Segment Winners

  • Post Acute – SHC of Pinellas Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Pickett Care & Rehab

Best Quality of Life Program
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Erin
  • Urban – SHC of Memphis

Runner Up
SHC of Memphis

Winner
SHC of Erin

Best in Culture
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of South Louisville

Runner Up
Prestonsburg Health Care Center

Winner
SHC of Palm Beach

Best Chaplain Program
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – SHC at The Courtyard
  • Urban – Winter Park Care & Rehab

Runner Up
SHC at The Courtyard

Winner
Winter Park Care & Rehab

Best in Therapy
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of North Florida
  • Urban – SHC of Cleveland and Hermitage Care & Rehab

Winner
SHC of Waterford

Top Operating Potential
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Westmoreland Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
Westmoreland Care & Rehab

Winner
SHC of Cleveland

Best in Digital Communications
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – Washington Rehab & Nursing
  • Urban – SHC at St. Peter Villa

Runner Up
SHC at St. Peter Villa

Winner
Washington Rehab & Nursing

Most Compassion Fund Giving/Highest Dollar Raised
Segment Winners

  • Post Acute – SHC of Marietta
  • Rural – SHC of Erin
  • Urban – SHC of Jacksonville

Runner Up
SHC of Jacksonville

Winner
SHC of Erin

Most Compassion Fund Giving/Greatest Percent of Participation
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
Pickett Care & Rehab

Most Compassion Fund Raising/Award Total
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Chautauqua Rehab & Nursing
  • Urban – SHC of Ormond

Runner Up
SHC of Cherokee Park

Winner
Chautauqua Rehab & Nursing

Most Compassion Fund Raising/Best Advocate Team
Segment Winners

  • Post Acute – Chaplain Craig Cantrall and HRD Jack Abrams
  • Rural – Chaplain Gina Bowden and HRD Lee Ann Wallace
  • Urban – Administrator Denise Crosby

Safest Place to Work
Segment Winners

  • Post Acute – SHC at Saint Francis
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Chautauqua Rehab & Nursing

Most Improved AR
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – SHC of Greeneville
  • Urban – Donelson Place Care & Rehab

Runner Up
Donelson Place Care & Rehab

Winner
SHC of Greeneville

Best AR
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of Spencer County

Runner Up
SHC of Spencer County

Winner
Prestonsburg Health Care Center

Most Improved Red to Black
Segment Winners

  • Post Acute – SHC of Buckhead
  • Urban – SHC at College Park

Runner Up
SHC at College Park

Winner
SHC of Buckhead

Best Customer Satisfaction Score
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pine Ridge Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
SHC of Cleveland

Winner
Pine Ridge Care & Rehab

Best EBITDAR %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Sunrise Manor Nursing Home and SHC of North Florida
  • Urban – Peninsula Care & Rehab

Runner Up
Peninsula Care & Rehab

Winner
Heritage Park Care & Rehab

Lowest Turnover
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC at College Park

Runner Up
SHC of Waterford

Winner
SHC of Rogersville

Best Labor Retention
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
SHC of Waterford

Highest Discharge to Home %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – SHC of Fentress County
  • Urban – SHC at Methodist and SHC of Ormond

Runner Up
Heritage Park Care & Rehab

Winner
SHC at Methodist and SHC of Ormond

Best Nursing Stability
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfcrest HealthCARE Center

Runner Up
SHC of Waterford

Winner
Golfcrest HealthCARE Center

Most Improvement on Unnecessary Re-hospitalized Patients Under 30 Days
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – SHC of Rogersville
  • Urban – SHC of Clarksville and Peninsula Care & Rehab

Runner Up
SHC of Clarksville and Peninsula Care & Rehab

Winner
SHC of Palm Beach

Learning Leadership
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC of Columbia

Runner Up
SHC of Columbia

Winner
SHC of Rogersville

SHC of Warren planning Valentine’s extravaganza to benefit local senior center

727px-Drawn_love_hearts.svgSignature HealthCARE of Warren has some pretty sweet plans to celebrate Valentine’s Day next month.

The Ohio center, which just became a Signature facility last month, has quickly embraced the SHC culture and is coordinating a Valentine’s party and dance for its residents. The event is a collaborative effort between facility Quality of Life, Marketing and Administrative leaders, and will benefit the local SCOPE (Senior Citizen’s Opportunity for Personal Endeavor) senior center.

During the Hollywood themed event – ‘Dances Like the Stars’ – residents will enjoy appetizers, non-alcoholic drinks, dancing, photos and more. Actor Jonathan Eldell, a Youngstown, Ohio native who has appeared on TV’s ‘Law and Order’ and in films such as ‘She’s Out of My League,’ will be attendance to autograph photos for residents and visitors.

Two residents will be crowned ‘King’ and ‘Queen’ based on votes collected prior to the party, and other awards will be handed out during the event.

“Our elders are vital members of our community, and each individual has a unique perspective to share,” said Administrator/CEO Scott Blankenship. “By allowing them to choose activities and participate as good stewards of civic responsibility, the entire community benefits. Events like this incorporate the fundamental foundation necessary for a healthy, active life: choice, activity, social awareness and camaraderie.”

Signature takes new approach to resident vacation in 2014


For many people, an annual vacation is something they may take for granted. For nursing home residents, a vacation is something they may not take at all.

But that isn’t the case for a growing number of residents in Signature HealthCARE homes. Each of the past three years, a group of residents from Signature’s rural facilities have had the opportunity to travel – first to Walt Disney World, then Myrtle Beach, and last year, to Branson, Missouri.

In 2014, the Signature team has taken a different approach by giving residents a few options.

Some homes will spend May 19-22 on a beach vacation, in either Panama City or Destin, Fla. Others will spend October 20-23 in Gatlinburg, Tenn., enjoying the Smokey Mountains. And yet a third group will visit Walt Disney World in November to enjoy some holiday festivities.

Fifteen homes will attend each vacation. Last week, vacation coordinators from each home met with residents to discuss and rank the vacations in the order of their preference.

The cost of each trip is still being determined, but each home will have the chance to earn $1,000 toward vacation costs with a series of contests beginning this month. Three contest winners will have their entire trip paid for.

“We have been working so hard to really put more choices into the hands of the elders,” said Angie McAllister, Director of Cultural Transformation for Signature’s rural homes, who has led the launch and coordination of the resident vacations. “In keeping with this, we elected it would be so much more fun for everyone if we offered three distinctly different vacation experiences and then the elders attending the trip could choose where they will want to go.”

Signature’s facility leaders also see the value in the new approach.

“We teach our stakeholders (staff) to provide elders with choices, so why not carry this philosophy into our annual vacations?” said Shawn O’Conner, Administrator/CEO at Westmoreland Care & Rehab. “By breaking the trips up into smaller groups, it will allow for more elder-directed experiences.”

And Kim Potthoff, Quality of Life Director for Washington Rehabilitation & Nursing Center, said the options afford residents an opportunity to truly experience new things.

“Being here in Florida, a trip to the beach doesn’t excite us as much because it’s something we can do most any day,” she said. “So it is extremely exciting for our elders to actually get to choose where they want to go. I am so blessed to work for a company with such vision and the backbone to make things happen!”

Signature of Warren creates winter wonderland for residents

IMG-20131217-00008The staff at Signature HealthCARE of Warren, in Warren, Ohio, have created a winter village display for the residents to enjoy. The team also created a book – ‘Just the Right Home’ – that they plan to add to each year.

For more about the display, check out the news story from the Tribune Chronicle, in Warren.

SHC Year in Review – 2013

This year was a pivotal one  for Signature in many ways. Take a look below at some of the highlights…

  • Signature successfully moves into acute care after purchase of Northwest Florida Community Hospital (December/January)
  • U.S. News & World Report names Signature homes among nation’s best (February)
  • More than half of Signature centers achieve four- or five-star rating (April)
  • Six new centers in Kentucky and Indiana join Signature family (April)
  • Signature’s second annual interfaith National Day of Prayer ceremony joins political, business and community leaders with residents and staff from Signature centers to celebrate the freedom to pray and exercise one’s faith. Representatives from about a dozen faiths or religions gathered on stage to offer unique prayers of healing and unity. (May)
  • Reflect N Us art gallery launched to showcase residents’ artistic abilities. There were more than 600 entries. (July)
  • TransitionalCARE program earns Spirit of Innovation Award at LTC & Senior Living LINK Conference in Chicago (July)
  • Seven centers in Indiana, North Carolina and Kentucky join Signature (August)
  • AIT (Administrator In Training) Rockstar Academy debuts (August)
  • Signature facility CEOs meet to map future of company (August)
  • Signature is honored as one of nation’s ‘Best Places to Work’ by Modern Healthcare (August)
  • Third annual SHC vacation takes residents to Branson, Missouri for Ozark Mountain adventures (September)
  • Record crowd attends third annual Senior Olympics (September)
  • Signature affiliate HomeNow Medical Supplies opens first retail location (October)
  • Serenity Summit educates staff, others about Alzheimer’s and dementia care (November)
  • Residents honored with largest-known Hall of Fame induction ceremony on record, with 322 honorees at 77 locations (November)
  • First Louisville Innovation Summit draws leaders and visionaries from long-term care and beyond to envision the future of aging care (November)
  • Serenity Summit lays groundwork for new Alzheimer’s/dementia education programming (November)
  • Three Ohio centers join Signature (December)
  • ’12 Days of Service’ volunteer program offers team-building, renewed purpose (December)
  • 12 Signature homes now on Eden Alternative Registry with more to come (December)

SHC of Fayette County hosts Christmas party, wedding

It has been a busy holiday season for the staff at Signature HealthCARE (SHC) of Fayette County, in Washington Court House, Ohio.

SHC of Fayette County, formerly Country Glenn Nursing & Therapy Center, is one of three Ohio centers that joined the Signature family as of December 1, along with SHC of Galion (formerly Olentangy Woods Nursing & Rehab Center) and SHC of Warren (formerly Renaissance North Healthcare Center).

On Monday, Dec. 23, SHC of Fayette County hosted a Christmas party with special appearances from Marilyn Monroe and Elvis Presley.

“Everyone had a blast,” said Quality of Life Director April L. L’Abbe. “One of our elder ladies got to keep Elvis’ scarf!”

And on December 20, two SHC of Fayette County residents were married. Read the story below from L’Abbe…

Gladys had been a resident here for quite some time when her common law husband of 30-some years passed away about two years ago. Gladys took his death very hard. She even had us cover up the picture of Daryl that hung in her room. It was simply too hard to look at.

Then Pat moved in to our home. They became friends and soon we started seeing Gladys smile again. Shortly, she was talking about Daryl without crying and even uncovered his picture in her room. Pat helped to ease her back into doing things that she enjoyed.

About eight months ago or so, Pat asked Gladys to marry him and she said yes. It’s been a roller coaster of emotions since. Gladys was scared that marrying someone else would be betraying Daryl and tried to back out several times, even a few days before the wedding. Pat kept right on with online casino his reassurance and love, and on Dec. 20, at 4 p.m., they said their vows in front of about 50 elders, staff and guests.

UK students deliver handmade wreaths to nursing home residents

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A group from students from the University of Kentucky’s ‘Young at Heart’ program brought some holiday cheer to Mayfair Manor when they recently delivered online casino 100 wreaths handmade by UK students. To read more, see below (click image to enlarge) or visit the Kentucky Kernel online.

UK students share smiles, wreaths with nursing home residents | The Kentucky Kernel