Category Archives: Signature Hometown (Rural)

Documentary Showcases Person-Centered Care at Signature HealthCARE

Next Avenue Visits Signature HealthCARE of Putnam County

Cookeville, Tn., June 7, 2017 –  Person-centered care is transforming Signature HealthCARE, and documentary filmmakers visited Signature HealthCARE of Putnam County to get a firsthand look at the transformation. Next Avenue’s short documentary features person-centered care from each perspective inside a long-term care center.

At Signature HealthCARE of Putnam County person-centered care often takes the form of intergenerational events. The long-term care center recently hosted a Magical Mayhem Carnival, a Harry Potter themed event in conjunction with the elementary school just across the street. Person-centered care prioritizes the unique needs and desires of each individual, including social needs, and involves individuals in their daily care.

Watch Next Avenue’s short documentary featuring Signature HealthCARE of Putnam County here. Next Avenue is the public broadcasting service’s first and only national news devoted to the booming population of older Americans.

Signature gathers leaders from 100+ facilities for ‘CEO Forum’

Signature rallied the troops this week when leaders from more than 100 towns and cities in 10 states gathered in Louisville for the first 2015 CEO Forum.

During the forum, facility administrators dug deep into issues impacting nursing home residents and operators on a macro and micro scale, topics ranging from finance and staffing to personal growth and self-awareness. The forums, held twice annually, also give Signature leaders a rare moment to spend time together, share and learn from each other.

“I always appreciate the CEO meetings as they give everyone an opportunity, no matter what segment, to come together, learn and see where Signature stands and is heading in our Revolution,” said David Brown, CEO/Administrator at Signature of Spencer County, in Taylorsville, Ky.

During the three-day event, attendees spent time in a single group setting to hear about the Signature culture and Guiding Principles, health care policy and legislative change, and more. Facility CEOs also broke into smaller sessions, led by Signature senior team leaders, to explore topics in a way that facilitated open dialogue and sharing. During the small group meetings, teams discussed such topics as clinical excellence, financial strategy, data points (a combination of clinical and business metrics that intertwine), ‘wage justice,’ litigation and risk management, the ‘referral revolution’ and more.

Nakia Whitley, CEO/Administrator for Signature HealthCARE of Roanoke Rapids, in North Carolina, said she particularly benefited from the acuity-based staffing session, Chris Cox’s culture presentation and the ‘Engagement Game,’ as well as the talk on health care policy.

“It helped put things in perspective: are we doing what’s best to change not only LTC culture, but ultimately, the world? Our goal and mission are very important, and we need to live them both daily.”

Several facility leaders especially enjoyed a session discussing ‘The Hero’s Journey,’ a story structure, or pattern, seen throughout history in literature and religion that can also be applied to one’s own individual journey. ‘The Hero’s Journey’ outlines a series of steps, from a ‘call to adventure’ through challenges, transformation and other stages of spiritual and personal exploration, culminating in resurrection and a ‘return home’ with newfound knowledge and wisdom.

“A good leader takes others with us along this journey,” Signature President and CEO Joe Steier said during the session. “Another leader kind of gets the job done and goes home.”

Ryan Dulski, CEO/Administrator at Peninsula Care & Rehab Center, in Tarpon Springs, Fla., said “it is always great to spend time with such fascinating leaders” at the CEO meetings.

“I really enjoyed the theme of ‘The Hero’s Journey,’ ” she said. “I am so excited to bring this idea back to my facility team and use this to continue to build culture.”

SHC at The Courtyard CEO shares keys to deficiency-free survey

Courtyard-WEB-176

It is repeated often, yet remains as true as ever: teamwork gets the job done.

Brad Nobles, Administrator/CEO for Signature HealthCARE at The Courtyard, can vouch for it. The facility has a history of strong clinical outcomes and maintains its 5-star rating from the Centers for Medicare & Medicaid Services.

But last month, SHC at The Courtyard took its success to new heights with a deficiency-free, platinum state survey. The key to this achievement, says Nobles, is fostering an all-for-one culture in the building.

“I think it’s crucial that everybody works together,” he said, “that it’s not just a nursing survey versus the rest of the facility, but that everybody has something to do with it.”

This is partly accomplished by adopting language that promotes universal ownership and Courtyard-WEB-323accountability throughout the facility – phrases such as ‘our survey,’ for instance. And when issues arise, they are discussed as matters the team must address rather than the mistakes of a single person or department.

This team approach has also been extended to the hiring process. Job candidates are now interviewed not only by a department head but others, such as a clinical caregiver, a human resources representative or staffing coordinator Nacole Thomas, who is also a licensed CNA. With more than one person on hand for interviews, closer attention can be paid to both verbal and behavioral responses, Nobles said.

“We’ve really stressed the team aspect and working together with no silos,” he said. “It’s all or none.”

Latest vacation takes residents and staff from 14 facilities to Gatlinburg, TN

A couple weeks ago, residents from 14 Signature centers headed to Gatlinburg, Tennessee for a few days of mountain adventure and entertainment as part of this year’s SHC resident vacations. Check out the photos below (click images to enlarge) and read more about the trip on Angie McCallister’s Quality of Life blog.

Westmoreland nurse wins first wound certification award

indexTammy Perry, a nurse at Westmoreland Care & Rehabilitation Center, in Westmoreland, Tenn., has been named the winner of Signature’s first Wound Care Certification Award, and has received a scholarship to earn a Wound Care Certification from the Wound Care Education Institute.

A nurse for 16 years, Perry has spent nearly all of that time in wound care. She has worked at Westmoreland Care & Rehab for the past eight years.

During her time at the facility, she has trained numerous other nurses to assist with wound care in her absence, said Shenna Minnix, Nursing Director at the facility. While Westmoreland Care & Rehab has a history of positive surveys, Minnix said the certification would help continue that streak and give the facility an added competitive edge.

“Tammy has a passion for wound care,” Minnix said. “She is very meticulous, owns her job and seeks out treatment options for each wound. She is a hands-on nurse, and the other nurses and CNAs respect her, and the assistance she provides to our elders.”

SHC nursing leaders began the award process by soliciting nominations regionally. A panel then evaluated the nominees and selected Perry as the scholarship recipient.

The recent award is also the first step in a broader effort to continue enhancing clinical expertise among the teams in Signature’s facilities. Deb Tenge, Special Projects Wound Nurse for SHC, said company leaders are working to finalize a contract with the Wound Care Education Institute that would allow SHC clinicians, and possibly members of the community, the opportunity to earn the certification at a reduced cost.

“Our goal for pressure ulcer prevention, and improved outcomes for residents who come to our centers with pressure ulcers, is to utilize interventions and team members with the skills to heal wounds,” Tenge said. “By having someone certified, it advances the clinical knowledge among team members and boosts the credibility of that building. So it’s really a win-win for residents and staff.”

Facility Administrator/CEO Connor McChurch agreed that such a certification can only enhance care, and he cited several other benefits to having a wound-certified nurse on staff, such as cost savings and marketing opportunities.

“Plus, it’s a morale booster among the stakeholders (staff),” he added. “They see that Signature is invested in the development of their people.”

Signature HealthCARE continues expansion in Tennessee, Indiana

SHC_OfficialLogo_FacilityMap_WEB_FINAL

Four more nursing and rehabilitation centers today joined Signature HealthCARE, bringing Signature’s total number of locations to 110 in what has been a pivotal 18-month period bearing considerable growth for the company.

The acquired centers are:

  • Signature HealthCARE of Bremen (formerly Kindred Nursing and Rehabilitation Center – Bremen), Bremen, Ind.
  • Signature HealthCARE of Bluffton (formerly Kindred Nursing & Rehabilitation – Meadowvale), Bluffton, Ind.
  • Signature HealthCARE of Putnam County (formerly Kindred Transitional Care and Rehabilitation Center – Masters), Cookeville, Tenn.
  • Nashville Community Care & Rehabilitation (formerly Bordeaux Long-Term Care), Nashville, Tenn.

This transaction follows a series of deals that added 16 facilities to Signature’s portfolio in 2013, and marked Signature’s entry into three new states: Indiana, Ohio and North Carolina. Six more nursing/rehab centers also joined Signature last month.

In addition, within the past year Signature acquired an Critical Access Hospital in Chipley, Fla. and a skilled-nursing hospital unit in Memphis, Tenn., moving toward the more integrated health care delivery model that is outlined in federal health care reform legislation.

Signature’s newly acquired centers may undergo aesthetic upgrades or renovations. Signature’s programming and culture will be integrated into each, including clinical, spirituality, learning and quality-of-life initiatives. Recent projects for Signature include its Spiritual and Emotional Intelligence training program, a TransitionalCARE program to reduce hospital readmissions and a companywide art gallery to showcase resident artwork (www.reflectnus.com).

“As we grow, we want to make sure we’re moving into communities where we feel we can have an impact, and that will embrace our culture and service model,” said Signature President and CEO Joe Steier. “We have already been warmly received by the teams at these centers and are eager to serve the residents in these communities.”

Signature welcomes six new centers

SHC_OfficialLogo_FacilityMap_WEB_FINALSignature HealthCARE today assumed operations of six additional buildings, bringing Signature’s total number of locations to 96, with 28 in Kentucky, in what has been a pivotal 18-month period bearing considerable growth.

The new centers are:

  • Signature HealthCARE of Bowling Green (formerly Kindred Transitional Care and Rehabilitation – Rosewood), Bowling Green, Ky.
  • Riverside Care & Rehabilitation Center (Kindred Nursing and Rehabilitation – Riverside), Calhoun, Ky.
  • Danville Centre for Health & Rehabilitation (formerly Kindred Nursing and Rehabilitation – Danville), Danville, Ky.
  • Signature HealthCARE at Hillcrest (formerly Kindred Transitional Care and Rehabilitation – Hillcrest), Owensboro, Ky.
  • Signature HealthCARE of Elizabethtown (formerly Kindred Nursing and Rehabilitation – Woodland), Elizabethtown, Ky.
  • Harrodsburg Health & Rehabilitation Center (formerly Kindred Nursing and Rehabilitation – Harrodsburg), Harrodsburg, Ky.

This transaction follows a series of deals that added 16 facilities to Signature’s portfolio in 2013, and marked Signature’s entry into three new states: Indiana, Ohio and North Carolina.

Within the past year, Signature also acquired an Critical Access Hospital in Chipley, Fla. and a skilled-nursing hospital unit in Memphis, Tenn., moving toward the more integrated health care delivery model that is outlined in federal health care reform legislation.

Signature’s newly acquired centers will undergo aesthetic upgrades and renovations. Signature’s programming and culture will be integrated into each, including clinical, spirituality, learning and quality-of-life initiatives. Recent projects for Signature include its Spiritual and Emotional Intelligence training program, a TransitionalCARE program to promote sustained wellness and reduce hospital readmissions, and a companywide art gallery to showcase resident artwork (www.reflectnus.com).

“As we grow, we want to make sure we’re moving into communities where we feel we can have an impact, and that will embrace our culture and service model,” said Signature President and CEO Joe Steier. “We have already been warmly received by the teams at these centers and are eager to serve the residents in these communities.”

2014 Siggy Award winners announced!

6Id0ReNYINrYN3lQkGkQw41Zl-JaHgw9r0MXxjO1EY87AwyI3q2aAhpv6pEBthdGaw=w1139-h636

 

 

 

 

 

 

Today, Signature held the ‘Siggy Awards’, a ceremony to honor facility leaders and caregivers in several categories for their daily contributions to the Revolution. See the categories and winners below…

Most Innovative
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Mountain City Care & Rehab
  • Urban – SHC of East Louisville

Runner Up
SHC of Cherokee Park

Winner
SHC of East Louisville

5-Star Winner
Segment Winners

  • Post Acute – SHC of Pinellas Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Pickett Care & Rehab

Best Quality of Life Program
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Erin
  • Urban – SHC of Memphis

Runner Up
SHC of Memphis

Winner
SHC of Erin

Best in Culture
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of South Louisville

Runner Up
Prestonsburg Health Care Center

Winner
SHC of Palm Beach

Best Chaplain Program
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – SHC at The Courtyard
  • Urban – Winter Park Care & Rehab

Runner Up
SHC at The Courtyard

Winner
Winter Park Care & Rehab

Best in Therapy
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of North Florida
  • Urban – SHC of Cleveland and Hermitage Care & Rehab

Winner
SHC of Waterford

Top Operating Potential
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Westmoreland Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
Westmoreland Care & Rehab

Winner
SHC of Cleveland

Best in Digital Communications
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – Washington Rehab & Nursing
  • Urban – SHC at St. Peter Villa

Runner Up
SHC at St. Peter Villa

Winner
Washington Rehab & Nursing

Most Compassion Fund Giving/Highest Dollar Raised
Segment Winners

  • Post Acute – SHC of Marietta
  • Rural – SHC of Erin
  • Urban – SHC of Jacksonville

Runner Up
SHC of Jacksonville

Winner
SHC of Erin

Most Compassion Fund Giving/Greatest Percent of Participation
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
Pickett Care & Rehab

Most Compassion Fund Raising/Award Total
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Chautauqua Rehab & Nursing
  • Urban – SHC of Ormond

Runner Up
SHC of Cherokee Park

Winner
Chautauqua Rehab & Nursing

Most Compassion Fund Raising/Best Advocate Team
Segment Winners

  • Post Acute – Chaplain Craig Cantrall and HRD Jack Abrams
  • Rural – Chaplain Gina Bowden and HRD Lee Ann Wallace
  • Urban – Administrator Denise Crosby

Safest Place to Work
Segment Winners

  • Post Acute – SHC at Saint Francis
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Chautauqua Rehab & Nursing

Most Improved AR
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – SHC of Greeneville
  • Urban – Donelson Place Care & Rehab

Runner Up
Donelson Place Care & Rehab

Winner
SHC of Greeneville

Best AR
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of Spencer County

Runner Up
SHC of Spencer County

Winner
Prestonsburg Health Care Center

Most Improved Red to Black
Segment Winners

  • Post Acute – SHC of Buckhead
  • Urban – SHC at College Park

Runner Up
SHC at College Park

Winner
SHC of Buckhead

Best Customer Satisfaction Score
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pine Ridge Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
SHC of Cleveland

Winner
Pine Ridge Care & Rehab

Best EBITDAR %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Sunrise Manor Nursing Home and SHC of North Florida
  • Urban – Peninsula Care & Rehab

Runner Up
Peninsula Care & Rehab

Winner
Heritage Park Care & Rehab

Lowest Turnover
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC at College Park

Runner Up
SHC of Waterford

Winner
SHC of Rogersville

Best Labor Retention
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
SHC of Waterford

Highest Discharge to Home %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – SHC of Fentress County
  • Urban – SHC at Methodist and SHC of Ormond

Runner Up
Heritage Park Care & Rehab

Winner
SHC at Methodist and SHC of Ormond

Best Nursing Stability
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfcrest HealthCARE Center

Runner Up
SHC of Waterford

Winner
Golfcrest HealthCARE Center

Most Improvement on Unnecessary Re-hospitalized Patients Under 30 Days
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – SHC of Rogersville
  • Urban – SHC of Clarksville and Peninsula Care & Rehab

Runner Up
SHC of Clarksville and Peninsula Care & Rehab

Winner
SHC of Palm Beach

Learning Leadership
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC of Columbia

Runner Up
SHC of Columbia

Winner
SHC of Rogersville

Signature adds skilled home health to repertoire of services

6110_SHC_HomeNow_LOGOSignature HealthCARE has signed an agreement to acquire the assets of ConfiCare Home Health Solutions, positioning the companies to leverage their individual strengths to enhance the services they can offer to Florida residents in need of home care.

Both companies are headquartered in Louisville, Ky. The partnership took effect March 1, and the entity has been renamed Signature HomeNow.

The majority of ConfiCare’s approximately 200 employees, including leadership, will remain in place, and non-medical services will begin at each location. The newly-formed company’s vision is to revolutionize home care services in all their markets.

“Home health care is a natural complement to Signature’s existing services,” said Signature HomeNow CEO Vickie Norvell. “Meanwhile, our patients and staff will benefit from Signature’s long-standing cultural pillars of Learning, Spirituality and Intra-preneurship. Working with our long-term care partners, we are already discovering opportunities to improve the patient’s experience as they transition home.

Signature HealthCARE is a growing provider of long-term care, rehabilitation and health care services with approximately 100 locations in eight states. Signature’s affiliate ventures include Silver Angels, a provider of non-skilled home health services with locations across Tennessee.

ConfiCare operates Medicare-certified agencies that provide skilled home health services across the state of Florida. Services include nursing; physical, occupational and speech therapies; medical social work and home health aides. ConfiCare has been accredited through the Community Health Accreditation Program, or CHAP, since 2007, the year after the company was founded.

This marks Signature’s foray into the skilled home health market. Signature and ConfiCare already operate in many of the same Florida communities and company leaders see opportunities for future expansion where other synergies exist. This, company leaders say, positions them to provide consistent care and sustained wellness for patients and clients as the nation’s health system becomes increasingly more integrated under the Affordable Care Act. Signature has already taken decisive steps in this direction with its TransitionalCARE program, the acquisition of a Critical Access Hospital (CAH) in North Florida and other measures.

Both Signature and ConfiCare were founded on principles such as compassion, collaboration, innovation and quality, among others.

“More than anything, this is a merger of cultures,” said Signature President and CEO Joe Steier. “The leadership team at ConfiCare has built a strong company that is already very much aligned with our values and vision for how care should, and increasingly will, be delivered. We’re excited to see where this partnership takes us.”

Signature named one of ‘Best Places to Work in Kentucky’ for 2014

Signature has been named one of this year’s ‘Best Places to Work in Kentucky’, announced today by the Kentucky Society for Human Resource Management and the Kentucky Chamber of Commerce.

Winners are listed in alphabetical order, and a ranked list will be announced during an awards dinner on April 24 at the Lexington Convention Center.

Honorees are divided into three categories – small, medium and large – based on the number of employees. Signature Consulting Services is being recognized in the ‘medium’ category alongside 32 other companies.

To view the list, click HERE. For more about the competition, visit www.bestplacestoworkky.com.