Louisville, Ky. – September 18, 2018 – As Hurricane Florence gained strength and threatened the Eastern coast, Signature HealthCARE teams and leaders sprang into action preparing to serve our patients throughout the storm. With the selfless and tireless work of many caregivers, our patients remained safe during the storm and have returned home again. The effort to serve our patients surpassed the hurricane’s strength.
“My team left their families to care for their patients during this storm,” Scott Nafzger, CEO at Signature HealthCARE of Norfolk, said. “I know they were exhausted and worried about their own loved ones, and yet they each persisted to serve with joy.”
Signature’s Spirituality pillar also mobilized during the storm and preparation. From bringing along a therapy dog to personally visiting with residents to touring Keeneland, a Bluegrass state staple, with Virginia residents, Signature Chaplains and Regional Spirituality Directors deployed alongside nursing and quality of life staff.
“Some volunteered for the night shift, some brought calm with them, and some did an exceptional job setting up the welcome,” David Baumgartner, Vice President of Spirituality, said. “The chaplain from Rockcastle drove to Lexington with a James 1:27 volunteer to jump in and to serve.”
Stakeholders at Signature HealthCARE of Tanbark in Lexington, Kentucky opened their arms to over 70 evacuated residents from Signature HealthCARE of Norfolk in Virginia. The local community also joined, and Friday night the Rolling Thunder motorcycle group visited with residents.
“It was a herculean effort from every single stakeholder, and we did it,” Nikki Schilling, CEO at Signature HealthCARE at Tanbark, said. “At times like this, caring for our residents is not just a job, it’s a calling to serve others.”
At Signature HealthCARE of Mallard Bay, the team selflessly took in dozens of residents from Signature HealthCARE of Norfolk. State Senator Addie Eckardt and the office of the Secretary of Maryland Department of Health assisted in ensuring Norfolk nursing assistants gained temporary licenses to work in Maryland.
Heather Elzey, Medical Records Director at Signature HealthCARE of Mallard Bay, went above and beyond expectations behind the scenes ensuring additional supplies were on hand.
“Heather and our entire team are heroes for serving without question during Florence,” Phyllis Coleman, CEO at Siganture HealthCARE at Mallard Bay, said. “The team didn’t hesitate for one second to jump into action.”
The commitment of many stakeholders surpassed expectations. The Mallard Bay team moved 200 sheets of hefty plywood to covered storage, a difficult feat as each sheet had to be moved individually.