Category Archives: ExceleratedCARE (Post Acute)

Signature gathers leaders from 100+ facilities for ‘CEO Forum’

Signature rallied the troops this week when leaders from more than 100 towns and cities in 10 states gathered in Louisville for the first 2015 CEO Forum.

During the forum, facility administrators dug deep into issues impacting nursing home residents and operators on a macro and micro scale, topics ranging from finance and staffing to personal growth and self-awareness. The forums, held twice annually, also give Signature leaders a rare moment to spend time together, share and learn from each other.

“I always appreciate the CEO meetings as they give everyone an opportunity, no matter what segment, to come together, learn and see where Signature stands and is heading in our Revolution,” said David Brown, CEO/Administrator at Signature of Spencer County, in Taylorsville, Ky.

During the three-day event, attendees spent time in a single group setting to hear about the Signature culture and Guiding Principles, health care policy and legislative change, and more. Facility CEOs also broke into smaller sessions, led by Signature senior team leaders, to explore topics in a way that facilitated open dialogue and sharing. During the small group meetings, teams discussed such topics as clinical excellence, financial strategy, data points (a combination of clinical and business metrics that intertwine), ‘wage justice,’ litigation and risk management, the ‘referral revolution’ and more.

Nakia Whitley, CEO/Administrator for Signature HealthCARE of Roanoke Rapids, in North Carolina, said she particularly benefited from the acuity-based staffing session, Chris Cox’s culture presentation and the ‘Engagement Game,’ as well as the talk on health care policy.

“It helped put things in perspective: are we doing what’s best to change not only LTC culture, but ultimately, the world? Our goal and mission are very important, and we need to live them both daily.”

Several facility leaders especially enjoyed a session discussing ‘The Hero’s Journey,’ a story structure, or pattern, seen throughout history in literature and religion that can also be applied to one’s own individual journey. ‘The Hero’s Journey’ outlines a series of steps, from a ‘call to adventure’ through challenges, transformation and other stages of spiritual and personal exploration, culminating in resurrection and a ‘return home’ with newfound knowledge and wisdom.

“A good leader takes others with us along this journey,” Signature President and CEO Joe Steier said during the session. “Another leader kind of gets the job done and goes home.”

Ryan Dulski, CEO/Administrator at Peninsula Care & Rehab Center, in Tarpon Springs, Fla., said “it is always great to spend time with such fascinating leaders” at the CEO meetings.

“I really enjoyed the theme of ‘The Hero’s Journey,’ ” she said. “I am so excited to bring this idea back to my facility team and use this to continue to build culture.”

2014 Siggy Award winners announced!

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Today, Signature held the ‘Siggy Awards’, a ceremony to honor facility leaders and caregivers in several categories for their daily contributions to the Revolution. See the categories and winners below…

Most Innovative
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Mountain City Care & Rehab
  • Urban – SHC of East Louisville

Runner Up
SHC of Cherokee Park

Winner
SHC of East Louisville

5-Star Winner
Segment Winners

  • Post Acute – SHC of Pinellas Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Pickett Care & Rehab

Best Quality of Life Program
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Erin
  • Urban – SHC of Memphis

Runner Up
SHC of Memphis

Winner
SHC of Erin

Best in Culture
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of South Louisville

Runner Up
Prestonsburg Health Care Center

Winner
SHC of Palm Beach

Best Chaplain Program
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – SHC at The Courtyard
  • Urban – Winter Park Care & Rehab

Runner Up
SHC at The Courtyard

Winner
Winter Park Care & Rehab

Best in Therapy
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of North Florida
  • Urban – SHC of Cleveland and Hermitage Care & Rehab

Winner
SHC of Waterford

Top Operating Potential
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Westmoreland Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
Westmoreland Care & Rehab

Winner
SHC of Cleveland

Best in Digital Communications
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – Washington Rehab & Nursing
  • Urban – SHC at St. Peter Villa

Runner Up
SHC at St. Peter Villa

Winner
Washington Rehab & Nursing

Most Compassion Fund Giving/Highest Dollar Raised
Segment Winners

  • Post Acute – SHC of Marietta
  • Rural – SHC of Erin
  • Urban – SHC of Jacksonville

Runner Up
SHC of Jacksonville

Winner
SHC of Erin

Most Compassion Fund Giving/Greatest Percent of Participation
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
Pickett Care & Rehab

Most Compassion Fund Raising/Award Total
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Chautauqua Rehab & Nursing
  • Urban – SHC of Ormond

Runner Up
SHC of Cherokee Park

Winner
Chautauqua Rehab & Nursing

Most Compassion Fund Raising/Best Advocate Team
Segment Winners

  • Post Acute – Chaplain Craig Cantrall and HRD Jack Abrams
  • Rural – Chaplain Gina Bowden and HRD Lee Ann Wallace
  • Urban – Administrator Denise Crosby

Safest Place to Work
Segment Winners

  • Post Acute – SHC at Saint Francis
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Chautauqua Rehab & Nursing

Most Improved AR
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – SHC of Greeneville
  • Urban – Donelson Place Care & Rehab

Runner Up
Donelson Place Care & Rehab

Winner
SHC of Greeneville

Best AR
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of Spencer County

Runner Up
SHC of Spencer County

Winner
Prestonsburg Health Care Center

Most Improved Red to Black
Segment Winners

  • Post Acute – SHC of Buckhead
  • Urban – SHC at College Park

Runner Up
SHC at College Park

Winner
SHC of Buckhead

Best Customer Satisfaction Score
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pine Ridge Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
SHC of Cleveland

Winner
Pine Ridge Care & Rehab

Best EBITDAR %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Sunrise Manor Nursing Home and SHC of North Florida
  • Urban – Peninsula Care & Rehab

Runner Up
Peninsula Care & Rehab

Winner
Heritage Park Care & Rehab

Lowest Turnover
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC at College Park

Runner Up
SHC of Waterford

Winner
SHC of Rogersville

Best Labor Retention
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
SHC of Waterford

Highest Discharge to Home %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – SHC of Fentress County
  • Urban – SHC at Methodist and SHC of Ormond

Runner Up
Heritage Park Care & Rehab

Winner
SHC at Methodist and SHC of Ormond

Best Nursing Stability
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfcrest HealthCARE Center

Runner Up
SHC of Waterford

Winner
Golfcrest HealthCARE Center

Most Improvement on Unnecessary Re-hospitalized Patients Under 30 Days
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – SHC of Rogersville
  • Urban – SHC of Clarksville and Peninsula Care & Rehab

Runner Up
SHC of Clarksville and Peninsula Care & Rehab

Winner
SHC of Palm Beach

Learning Leadership
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC of Columbia

Runner Up
SHC of Columbia

Winner
SHC of Rogersville

Signature named one of ‘Best Places to Work in Kentucky’ for 2014

Signature has been named one of this year’s ‘Best Places to Work in Kentucky’, announced today by the Kentucky Society for Human Resource Management and the Kentucky Chamber of Commerce.

Winners are listed in alphabetical order, and a ranked list will be announced during an awards dinner on April 24 at the Lexington Convention Center.

Honorees are divided into three categories – small, medium and large – based on the number of employees. Signature Consulting Services is being recognized in the ‘medium’ category alongside 32 other companies.

To view the list, click HERE. For more about the competition, visit www.bestplacestoworkky.com.

SHC Year in Review – 2013

This year was a pivotal one  for Signature in many ways. Take a look below at some of the highlights…

  • Signature successfully moves into acute care after purchase of Northwest Florida Community Hospital (December/January)
  • U.S. News & World Report names Signature homes among nation’s best (February)
  • More than half of Signature centers achieve four- or five-star rating (April)
  • Six new centers in Kentucky and Indiana join Signature family (April)
  • Signature’s second annual interfaith National Day of Prayer ceremony joins political, business and community leaders with residents and staff from Signature centers to celebrate the freedom to pray and exercise one’s faith. Representatives from about a dozen faiths or religions gathered on stage to offer unique prayers of healing and unity. (May)
  • Reflect N Us art gallery launched to showcase residents’ artistic abilities. There were more than 600 entries. (July)
  • TransitionalCARE program earns Spirit of Innovation Award at LTC & Senior Living LINK Conference in Chicago (July)
  • Seven centers in Indiana, North Carolina and Kentucky join Signature (August)
  • AIT (Administrator In Training) Rockstar Academy debuts (August)
  • Signature facility CEOs meet to map future of company (August)
  • Signature is honored as one of nation’s ‘Best Places to Work’ by Modern Healthcare (August)
  • Third annual SHC vacation takes residents to Branson, Missouri for Ozark Mountain adventures (September)
  • Record crowd attends third annual Senior Olympics (September)
  • Signature affiliate HomeNow Medical Supplies opens first retail location (October)
  • Serenity Summit educates staff, others about Alzheimer’s and dementia care (November)
  • Residents honored with largest-known Hall of Fame induction ceremony on record, with 322 honorees at 77 locations (November)
  • First Louisville Innovation Summit draws leaders and visionaries from long-term care and beyond to envision the future of aging care (November)
  • Serenity Summit lays groundwork for new Alzheimer’s/dementia education programming (November)
  • Three Ohio centers join Signature (December)
  • ’12 Days of Service’ volunteer program offers team-building, renewed purpose (December)
  • 12 Signature homes now on Eden Alternative Registry with more to come (December)

’12 Days of Service’ means team-building, renewed purpose for Signature staff

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The holiday season is in full swing and so is Signature HealthCARE’s ’12 Days of Service,’ a program that allows Signature stakeholders, or staff members, to spend work time volunteering.

Stakeholders are given a number of options, from local nonprofit organizations in need of help to shifts working with facility Quality of Life teams, decorating for the holidays or other activities. Several chose to work shifts as a CNA (Certified Nursing Assistant), as dozens of administrative employees at Signature’s home office have completed the CNA training program during the past two years.

The ’12 Days of Service’ program promotes the spirit of service by helping staff members at Signature facilities with their duties while keeping office workers connected to ‘the field’ and serving as a reminder of purpose.

“To interact with the residents and understand where they’ve been, and what their holidays were like, I think it refocuses us,” said Kathy Berns, Director of Risk Management. “It makes us remember what we’re here for.”

James Aschenbeck, who joined Signature in June but has more than 20 years of experience in the long-term care industry, expressed similar thoughts.

“I’ve been in more nursing homes in six months than I have in my entire career,” he said. “Just to be able to see who you work for really ties it all together. It’s a really neat experience.”

For the Reimbursement Department, the service program also doubled as a group outing, an opportunity team members embraced.

“Oh, I love this,” said Reimbursement Analyst Jamie Forman. “I think this is awesome. You can tell the residents are genuinely excited.”

Meanwhile, Integritas Billing Associate Sandra Garnett and others spent time talking with residents and painting their nails.

“I feel blessed to be a blessing to them because it means a lot to them,” Garnett said. “It feels good to have them enjoy our company and to make them feel beautiful.”

And Holli Jones, a member of the home office Human Resources team, called working as a CNA both humbling and rewarding.

“It’s not an easy job at all, yet most of the CNAs we meet love their job,” she said. “I think everyone should walk a day in a CNA’s shoes because without a doubt you will walk out a different person.”

Signature President Joe Steier and Vice President of Spirituality Dianne Timmering spent their day of service working as CNAs at Liberty Care & Rehab Center in Liberty, Ky. They took a break to hear the resident bell choir perform, and to unveil the ‘Sacred Six,’ a set of values chosen by Signature stakeholders to reinforce the mission and culture of the company, via a live Internet broadcast. View the broadcast below:

Steier praised the team at Liberty for exemplifying these values.

“You can see the teamwork here – it’s very natural,” he said during the broadcast. “It’s innate in the people.”

And Timmering said the values reflect Signature’s culture of inclusiveness and courtesy to promote well-being for both stakeholders and residents.

“The front-line stakeholders chose these Sacred Six, and they were right!” she said. “After our day of service the impact of positivity, patience, teamwork, integrity, and respect all circle back around to the fullness of compassion and hope in healing. Everyone counts. We love our people!”

Signature hosts first synchronized, company-wide Hall of Fame induction ceremony

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Signature HealthCARE last Friday hosted the single largest-known  Hall of Fame induction ceremony in history, with 322 honorees at 77 locations in seven states.

The Hall of Fame Café celebrations serve to honor Signature residents for their outstanding achievements and life experiences. Employees, volunteers and community members are also honored for their contributions to the nursing homes where they live and serve, and to society as a whole.

Launched in 2003, the Hall of Fame ceremonies have been hosted annually by each Signature home at different times throughout the year. This year, Signature centers hosted the event on the same day, creating a synchronized, company-wide event.

This year’s honorees included war veterans, a former PGA golf professional, a former secret service agent for President George H.W. Bush and many more compelling stories.

Several of the celebrations, including the one at Signature HealthCARE (SHC) at Glenview, in Louisville, were broadcast live via Internet. Others to broadcast the event were SHC of Memphis, SHC of Palm Beach and Chautauqua Rehabilitation & Nursing Center. Signature President and CEO Joe Steier attended the celebration at SHC at Glenview to present a history of the Hall of Fame Café.

“Our residents have given so much to their hometowns and our nation, and these contributions deserve to be celebrated,” Steier said. “The Hall of Fame Café induction ceremonies are a small way for us to say ‘thank you.’ ”

For more about Signature HealthCARE’s Hall of Fame Café, visit the website at SHCHallofFame.com. Stay tuned for more updates from individual facility events.