Category Archives: InnovateLTC

Signature leadership featured in Business First for becoming CNAs

Four Courts at Cherokee Park Nursing Home in Louisville KY

Signature President and CEO Joe Steier visited with Barbara Miller, a resident at Four Courts at Cherokee Park, as Arletta Parr, another resident, looked on.

Photo by Ron Bath, staff photographer for Business First

Signature HealthCARE was featured in this week’s edition of Business First of Louisville for its movement to have company leaders and administrative employees become Certified Nursing Assistants. Read the article below.

Signature HealthCARE honors its veterans

Nursing Home veterans honoredMany Signature HealthCARE buildings recognized their veterans last week in honor of Veterans Day. For more about the history of Veterans Day, click here.

For more about how Signature homes honored their veterans, see below. (More pics on Signaturetown.)

For Veteran’s Day, we held a pinning ceremony. Twenty SHC of Marietta residents received pins and certificates for their service. The ceremony was indeed priceless.

– Constance Bennett, QOL Director, SHC of Marietta

We created a veterans wall to honor all of the residents who served in the military, with a brief history of their branch served and time served.

– Jayne West, Director of Spirituality, SHC of Jacksonville

Filled with a spirit of appreciation and gratitude to the Almighty, Signature HealthCARE of Brookwood Gardens, located in Homestead, Florida, celebrated and honored its Armed Forces Veteran residents with an event commemorating and recognizing their service and dedication to our country.

The event was sponsored by the Brookwood Gardens Activity Department, in partnership with the Department of Spirituality, and joined by family members, friends and residents of the facility, filled the South Dinning room to celebrate the occasion. This year’s host and M.C. was the Director of Spirituality and Chaplin of the facility, Eddie Santana, who is a retired Air Force Captain who once served as a legal consult, judge and later chaplain for the U.S. Air Corp.

After the invocation, the facility Administrator, Mrs. Lucy Reese welcomed the guests and recognized the residents being honored on this 11-11-11 holiday.  Eleven residents of Brookwood Gardens were honored. Each resident honored  represented all 4 branches of the military. Two of them represented the military branches of the British royal army and air force. As  the hymn  God bless America was played certificates of appreciation were given to each of the residents honored. Many shed tears as they remembered the days they fought to defend our rights and freedom, recalling many of their own co-solders who died in defense of our country.  To each and ever one of our Veterans Brookwood

– Eddie Santana, Chaplain, SHC of Brookwood Gardens

We had a great time honoring our veterans at Buckhead, sponsored by Bristol Hospice.

– Sharmeka Johnson, QOL Director, SHC of Buckhead

For Veterans Day, we did a special photo shoot with the Vets. Jaime Larimore took photos of each Veteran in front of the flag. We framed them and on Friday, we had a special tribute to our Vets.  A resident recited the Veterans Day Prayer, sang the Star Spangled Banner, shared our special thoughts and thanked them. There was also a special Veterans Day cake.

– Lana Parisek, QOL Director, SHC of Trimble County

Twenty-five residents, several family members and a few stakeholders took part in a Veterans’ Day celebration put on by Activities Director/Music Therapist Amanda Partlo and Chaplain Chris Lawrence. The event included rousing and solemn patriotic songs, poems and a reading of the Gettysburg Address, with much flag-waving and foot-stomping by those attending. The celebration concluded with a medley of the songs of the various branches of the United Stated Armed Forces.

– Chris Lawrence, Chaplain, SHC of Orange Park

We had an awesome Veterans Day, beginning with a ceremony in the morning. Myself & Neal (chaplain) spoke and Oneida McIntosh (activity assistant) sang “God Bless the USA.” Framed certificates were presented by Jay Burks (resident council president) and myself. Jay saluted each veteran after giving them the certificate, and then staff members personally thanked each veteran. We have 16 resident veterans and three staff veterans. In the afternoon, we held a Veterans Reception with Dietary Manager Cindi Burton’s extra special “Flag Cake” and many other goodies. Veterans who could not make it were presented with their certificate & cake, etc. in their rooms. It was all very touching!!

– Darla Borthwick, QOL Director, Bluegrass Care & Rehab

Community AMVETS surprised our veterans with a token of love. One of our gentlemen just wheeled himself up and down the hallways, but what made it so touching was Him saying that he is proud to be an American repeatedly . WOW

– Luis Rodriguez, QOL Program Director, Kenilworth Care & Rehab

As part of the November 9, 2011 Veteran’s program at our local Senior Citizens Center, Signature HealthCARE of Fentress was honored to be asked to provide the scrumptious luncheon.  After comments by many of the town dignitaries and the awarding of certificates and pins, our proud veterans along with a multitude of seniors sat down to mushroom steak, mashed potatoes, green beans and peach or cherry cobbler.  We are proud of our local vets and this was a small token of the appreciation we feel for all that they and others like them have done for our country.

– Linda Page-Montgomery, Chaplain, SHC of Fentress County

The World’s Top Aging Care Center

Top Aging Care Center in Kentucky

InnovateLTC (International Center for Long Term Care Innovation) is at the center of the cover story for the latest issue of The Lane Report, a magazine that covers business across Kentucky. To read the article, click the magazine cover above.

Signature President/CEO Joe Steier named one of Louisville’s ‘most powerful’

Signature CEO One of Louisville's Most PowerfulSignature HealthCARE President and CEO Joe Steier was recently named to Louisville Magazine’s list of the city’s most powerful people. The list is based on surveys sent to alumni of the Leadership Louisville and Ignite Louisville programs, which prepare local professionals for leadership roles within the community.

To read more, click the magazine cover above.

What hierarchy? Signature execs first in nation to become CNAs

Signature HealthCARE Executives become CNA Certified

Signature HealthCARE is turning the traditional organizational chart upside down with one of its latest endeavors – company executives becoming CNAs.

Twenty Signature leaders have nearly completed the Long-Term Care Nursing Assistant certification program through Spalding University’s School of Nursing. The roster for the first Signature CNA class includes President & CEO Joe Steier, CFO John Harrison and 18 other leaders from various other departments and segments.

Employees at Signature’s home office in Louisville are undergoing the training to promote understanding and empathy for the challenges faced by front-line workers in the company’s homes, while strengthening the connection between the home office and staff members in the field.

“CNAs have absolutely the toughest job in the company, bar-none,” said Joe Barimo, Vice President of Corporate Learning. “They really are the eyes and ears in our facilities.”

The push to have corporate employees become CNAs also embodies Signature’s philosophy on learning – that it occurs at all levels of an organization, and that employees, or stakeholders, can learn from each other regardless of their positions.

“We love our stakeholders, who are great teachers,” Steier said. “Everyone at Signature becoming a CNA is a great social movement to change minds and hearts for long-term care.”

The role of the CNA will only continue to grow in need and importance as demand for senior care services also expands. According to the U.S. Department of Labor’s Bureau of Labor Statistics, employment for nursing aides, orderlies and attendants will grow by 19 percent through 2018, to more than 1.7 million nationwide.

That growth will be driven in part by financial pressure on hospitals to discharge patients quickly, combined with modern medical technologies that allow people to live longer with chronic diseases, increasing the need for LTC services.

“The nursing assistant is at the point of care in LTC for the resident and becomes more and more an integral component of the health care team,” said Carolyn K. Lewis, former professor and nursing chair at Spalding who recently resigned to start a nursing program at Bluefield College in her native Tazewell, Va.

Lewis worked closely with the Signature team as they pursued their CNA certifications. By partnering with Signature, the Spalding University School of Nursing became the first in the nation to offer the long-term care nursing assistant program to a group of health care executives, Lewis said.

“The School felt compassionately that if executives better understood the scope of practice of the long-term care nursing assistant and their responsibilities for the care at the bedside, this would ultimately impact total quality of care,” she said. “We felt that outcomes would exceptionally improve – not only outcomes related to care but also retention and self-satisfaction for the LTC nursing assistant. We commend the Signature executives for their visionary thinking.”

But Signature leaders – even those with advanced college degrees – were also quick to acknowledge the rigors of the process as they learned that a CNA license is not easily obtained. Students must complete 3,060 minutes of online coursework, in addition to eight hours of lab work and 16 hours of on-the-job clinical training.

Clinical training was completed at Signature HealthCARE of South Louisville, where the staff spent considerable time preparing and working with the group of company leaders.

“My biggest takeaway from this experience is just how important and difficult their work is,” said Andrew Smith, Vice President of Customer Experience and Strategy. “I don’t think I could do it, and I think a lot of corporate executives, if they’re being honest with themselves, would say the same. It takes a special heart, and it takes a level of patience and compassion that’s pretty remarkable.”

As challenging and humbling as the process was, the group emerged with a newfound appreciation for their CNA co-workers.

Dianne Timmering, Vice President of Spirituality for Signature, called the experience “life-changing.”

“You interact with the residents at a whole new level of love because they are so fragile and vulnerable, full of wisdom, love and need – and they’re grateful,” she said. “And with the stakeholders, you just see in so many ways their commitment. We connected with them as much as we did the residents. We had a ball.”

Signature’s Joe Steier featured in McKnight’s

McKnight's Long-Term Care News

A profile of Signature President and CEO Joe Steier is featured in the November issue of McKnight’s Long-Term Care News. To read the article, click the logo above.

McKnight’s features Signature’s TransitionalCARE program

Nursing home TransitionalCARE programMcKnight’s Long-Term Care News is featuring a column about the TransitionalCARE program being piloted by Signature’s Post Acute segment. The goal of the program is to ease patient transitions between care settings and reduce hospital readmissions.

The column is also cited in a broader article about hospital readmissions posted today by Fierce Healthcare. To read the articles, click the logos above.

Signature named to Inc. listing for third consecutive year

Inc Magazine 5000 List

Signature HealthCARE has been named to the Inc. Magazine’s Inc. 5000 list, which recognizes the fastest-growing private companies in America, for the third consecutive year.

Signature ranked #3614 on the list, down only slightly from last year’s ranking of #3562 but still higher than its first-year ranking of #3912.

The 2011 list measures revenue growth over a three-year period from 2007 through 2010. During that period, Signature HealthCARE’s revenue grew 45%, from $446.4 million to $647.6 million.

For more information about Inc. Magazine or the Inc. 5000, visit or click the logo above.

Oct. 11 marks Signature HealthCARE Day

Today, Signature HealthCARE (SHC) celebrates the one-year anniversary of a landmark in the evolution of the company.

Exactly one year ago, on Oct. 11, 2010, SHC hosted a grand opening event to celebrate the relocation of Signature’s home office from Palm Beach Gardens, Fla. to Louisville. A number of dignitaries attended the event, including U.S. Congressman John Yarmuth and Kentucky Gov. Steve Beshear.

“Kentucky is an ideal location for headquarter operations and the addition of Signature HealthCARE further demonstrates our ability to attract the best,” Gov. Beshear then said. “Our ongoing partnership with Mayor Abramson and Greater Louisville Inc. continues to cultivate a business climate where economic development opportunities can become a reality.”

Nashville was also being considered for the relocation, but Signature President and CEO Joe Steier outlined some of the reasons that Louisville was the top choice.

“After just six short weeks in Louisville, the city has shown us a great quality-of-life environment for our families, rich university partnerships and an amazing talent pool to foster aggressive growth,” he said. “We feel that our founding three pillars of spirituality, learning and intrapreneurship will thrive in this booming city. Our team is truly excited to call Louisville our permanent home.”

The move drew attention to Louisville’s position as an aging-care hub, with more than 4,000 industry professionals producing over $28 billion in revenue. Ten of the top 25 largest employers in the Louisville Metro area are health-related businesses.

The Louisville Metro Council, then-Jeffersontown Mayor Clay Foreman and then-Louisville Mayor Jerry Abramson each proclaimed Oct. 11 as Signature HealthCARE Day.

“We welcome Signature HealthCARE to its new corporate home here in Louisville,” Abramson said. “This relocation helps solidify our city’s growing reputation as a national center for senior health care companies.”

Other highlights during the grand opening event included Dianne Timmering’s reading of a poem, “Our Town,” written by Signature President and CEO Joe Steier. To view footage of the event, visit Signature’s YouTube channel. To read Joe’s poem, see below.

Signature HealthCARE Day



Signature publishes latest edition of scholarly journal for long-term care

The latest edition of the Long Term Care Institute Review, a scholarly journal focused on challenges faced by long-term care providers, is now available. The journal, edited by David Kahn, Ph.D., serves to add to the base of shared knowledge for operators and practitioners in long-term care.

The Fall 2011 edition contains articles on such topics as medical staff misalignment; spirituality’s impact on care delivery and revenue in long-term care; music and dementia; and the importance of creating a learning organization in long-term care.

While these papers were written by employees of Signature and its affiliates, the journal also accepts contributors from outside the organization.

To view, click or double-click on the link below. To download a printable version, simply right-click (or control-click for Mac users).

LTCI Review vol 1 num 3