Category Archives: Learning

Signature gathers leaders from 100+ facilities for ‘CEO Forum’

Signature rallied the troops this week when leaders from more than 100 towns and cities in 10 states gathered in Louisville for the first 2015 CEO Forum.

During the forum, facility administrators dug deep into issues impacting nursing home residents and operators on a macro and micro scale, topics ranging from finance and staffing to personal growth and self-awareness. The forums, held twice annually, also give Signature leaders a rare moment to spend time together, share and learn from each other.

“I always appreciate the CEO meetings as they give everyone an opportunity, no matter what segment, to come together, learn and see where Signature stands and is heading in our Revolution,” said David Brown, CEO/Administrator at Signature of Spencer County, in Taylorsville, Ky.

During the three-day event, attendees spent time in a single group setting to hear about the Signature culture and Guiding Principles, health care policy and legislative change, and more. Facility CEOs also broke into smaller sessions, led by Signature senior team leaders, to explore topics in a way that facilitated open dialogue and sharing. During the small group meetings, teams discussed such topics as clinical excellence, financial strategy, data points (a combination of clinical and business metrics that intertwine), ‘wage justice,’ litigation and risk management, the ‘referral revolution’ and more.

Nakia Whitley, CEO/Administrator for Signature HealthCARE of Roanoke Rapids, in North Carolina, said she particularly benefited from the acuity-based staffing session, Chris Cox’s culture presentation and the ‘Engagement Game,’ as well as the talk on health care policy.

“It helped put things in perspective: are we doing what’s best to change not only LTC culture, but ultimately, the world? Our goal and mission are very important, and we need to live them both daily.”

Several facility leaders especially enjoyed a session discussing ‘The Hero’s Journey,’ a story structure, or pattern, seen throughout history in literature and religion that can also be applied to one’s own individual journey. ‘The Hero’s Journey’ outlines a series of steps, from a ‘call to adventure’ through challenges, transformation and other stages of spiritual and personal exploration, culminating in resurrection and a ‘return home’ with newfound knowledge and wisdom.

“A good leader takes others with us along this journey,” Signature President and CEO Joe Steier said during the session. “Another leader kind of gets the job done and goes home.”

Ryan Dulski, CEO/Administrator at Peninsula Care & Rehab Center, in Tarpon Springs, Fla., said “it is always great to spend time with such fascinating leaders” at the CEO meetings.

“I really enjoyed the theme of ‘The Hero’s Journey,’ ” she said. “I am so excited to bring this idea back to my facility team and use this to continue to build culture.”

2014 Siggy Award winners announced!

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Today, Signature held the ‘Siggy Awards’, a ceremony to honor facility leaders and caregivers in several categories for their daily contributions to the Revolution. See the categories and winners below…

Most Innovative
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Mountain City Care & Rehab
  • Urban – SHC of East Louisville

Runner Up
SHC of Cherokee Park

Winner
SHC of East Louisville

5-Star Winner
Segment Winners

  • Post Acute – SHC of Pinellas Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Pickett Care & Rehab

Best Quality of Life Program
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Erin
  • Urban – SHC of Memphis

Runner Up
SHC of Memphis

Winner
SHC of Erin

Best in Culture
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of South Louisville

Runner Up
Prestonsburg Health Care Center

Winner
SHC of Palm Beach

Best Chaplain Program
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – SHC at The Courtyard
  • Urban – Winter Park Care & Rehab

Runner Up
SHC at The Courtyard

Winner
Winter Park Care & Rehab

Best in Therapy
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of North Florida
  • Urban – SHC of Cleveland and Hermitage Care & Rehab

Winner
SHC of Waterford

Top Operating Potential
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Westmoreland Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
Westmoreland Care & Rehab

Winner
SHC of Cleveland

Best in Digital Communications
Segment Winners

  • Post Acute – SHC of Buckhead
  • Rural – Washington Rehab & Nursing
  • Urban – SHC at St. Peter Villa

Runner Up
SHC at St. Peter Villa

Winner
Washington Rehab & Nursing

Most Compassion Fund Giving/Highest Dollar Raised
Segment Winners

  • Post Acute – SHC of Marietta
  • Rural – SHC of Erin
  • Urban – SHC of Jacksonville

Runner Up
SHC of Jacksonville

Winner
SHC of Erin

Most Compassion Fund Giving/Greatest Percent of Participation
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pickett Care & Rehab
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
Pickett Care & Rehab

Most Compassion Fund Raising/Award Total
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Chautauqua Rehab & Nursing
  • Urban – SHC of Ormond

Runner Up
SHC of Cherokee Park

Winner
Chautauqua Rehab & Nursing

Most Compassion Fund Raising/Best Advocate Team
Segment Winners

  • Post Acute – Chaplain Craig Cantrall and HRD Jack Abrams
  • Rural – Chaplain Gina Bowden and HRD Lee Ann Wallace
  • Urban – Administrator Denise Crosby

Safest Place to Work
Segment Winners

  • Post Acute – SHC at Saint Francis
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfview HealthCARE Center

Runner Up
Golfview HealthCARE Center

Winner
Chautauqua Rehab & Nursing

Most Improved AR
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – SHC of Greeneville
  • Urban – Donelson Place Care & Rehab

Runner Up
Donelson Place Care & Rehab

Winner
SHC of Greeneville

Best AR
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Prestonsburg Health Care Center
  • Urban – SHC of Spencer County

Runner Up
SHC of Spencer County

Winner
Prestonsburg Health Care Center

Most Improved Red to Black
Segment Winners

  • Post Acute – SHC of Buckhead
  • Urban – SHC at College Park

Runner Up
SHC at College Park

Winner
SHC of Buckhead

Best Customer Satisfaction Score
Segment Winners

  • Post Acute – SHC of Cherokee Park
  • Rural – Pine Ridge Care & Rehab
  • Urban – SHC of Cleveland

Runner Up
SHC of Cleveland

Winner
Pine Ridge Care & Rehab

Best EBITDAR %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – Sunrise Manor Nursing Home and SHC of North Florida
  • Urban – Peninsula Care & Rehab

Runner Up
Peninsula Care & Rehab

Winner
Heritage Park Care & Rehab

Lowest Turnover
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC at College Park

Runner Up
SHC of Waterford

Winner
SHC of Rogersville

Best Labor Retention
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – Golfcrest HealthCARE Center

Runner Up
Golfcrest HealthCARE Center

Winner
SHC of Waterford

Highest Discharge to Home %
Segment Winners

  • Post Acute – Heritage Park Care & Rehab
  • Rural – SHC of Fentress County
  • Urban – SHC at Methodist and SHC of Ormond

Runner Up
Heritage Park Care & Rehab

Winner
SHC at Methodist and SHC of Ormond

Best Nursing Stability
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – Chautauqua Rehab & Nursing
  • Urban – Golfcrest HealthCARE Center

Runner Up
SHC of Waterford

Winner
Golfcrest HealthCARE Center

Most Improvement on Unnecessary Re-hospitalized Patients Under 30 Days
Segment Winners

  • Post Acute – SHC of Palm Beach
  • Rural – SHC of Rogersville
  • Urban – SHC of Clarksville and Peninsula Care & Rehab

Runner Up
SHC of Clarksville and Peninsula Care & Rehab

Winner
SHC of Palm Beach

Learning Leadership
Segment Winners

  • Post Acute – SHC of Waterford
  • Rural – SHC of Rogersville
  • Urban – SHC of Columbia

Runner Up
SHC of Columbia

Winner
SHC of Rogersville

SHC Learning Dept. team member named ‘Outstanding Learning Professional of the Year’

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Nicole Carter, Learning and Development Director for Signature HealthCARE’s Learning Department, was recently named ‘Outstanding Learning Professional of the Year’ by the Kentuckiana Chapter of the American Society for Training & Development.

Check out the article on the local chapter’s website.

SHC Year in Review – 2013

This year was a pivotal one  for Signature in many ways. Take a look below at some of the highlights…

  • Signature successfully moves into acute care after purchase of Northwest Florida Community Hospital (December/January)
  • U.S. News & World Report names Signature homes among nation’s best (February)
  • More than half of Signature centers achieve four- or five-star rating (April)
  • Six new centers in Kentucky and Indiana join Signature family (April)
  • Signature’s second annual interfaith National Day of Prayer ceremony joins political, business and community leaders with residents and staff from Signature centers to celebrate the freedom to pray and exercise one’s faith. Representatives from about a dozen faiths or religions gathered on stage to offer unique prayers of healing and unity. (May)
  • Reflect N Us art gallery launched to showcase residents’ artistic abilities. There were more than 600 entries. (July)
  • TransitionalCARE program earns Spirit of Innovation Award at LTC & Senior Living LINK Conference in Chicago (July)
  • Seven centers in Indiana, North Carolina and Kentucky join Signature (August)
  • AIT (Administrator In Training) Rockstar Academy debuts (August)
  • Signature facility CEOs meet to map future of company (August)
  • Signature is honored as one of nation’s ‘Best Places to Work’ by Modern Healthcare (August)
  • Third annual SHC vacation takes residents to Branson, Missouri for Ozark Mountain adventures (September)
  • Record crowd attends third annual Senior Olympics (September)
  • Signature affiliate HomeNow Medical Supplies opens first retail location (October)
  • Serenity Summit educates staff, others about Alzheimer’s and dementia care (November)
  • Residents honored with largest-known Hall of Fame induction ceremony on record, with 322 honorees at 77 locations (November)
  • First Louisville Innovation Summit draws leaders and visionaries from long-term care and beyond to envision the future of aging care (November)
  • Serenity Summit lays groundwork for new Alzheimer’s/dementia education programming (November)
  • Three Ohio centers join Signature (December)
  • ’12 Days of Service’ volunteer program offers team-building, renewed purpose (December)
  • 12 Signature homes now on Eden Alternative Registry with more to come (December)

’12 Days of Service’ means team-building, renewed purpose for Signature staff

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The holiday season is in full swing and so is Signature HealthCARE’s ’12 Days of Service,’ a program that allows Signature stakeholders, or staff members, to spend work time volunteering.

Stakeholders are given a number of options, from local nonprofit organizations in need of help to shifts working with facility Quality of Life teams, decorating for the holidays or other activities. Several chose to work shifts as a CNA (Certified Nursing Assistant), as dozens of administrative employees at Signature’s home office have completed the CNA training program during the past two years.

The ’12 Days of Service’ program promotes the spirit of service by helping staff members at Signature facilities with their duties while keeping office workers connected to ‘the field’ and serving as a reminder of purpose.

“To interact with the residents and understand where they’ve been, and what their holidays were like, I think it refocuses us,” said Kathy Berns, Director of Risk Management. “It makes us remember what we’re here for.”

James Aschenbeck, who joined Signature in June but has more than 20 years of experience in the long-term care industry, expressed similar thoughts.

“I’ve been in more nursing homes in six months than I have in my entire career,” he said. “Just to be able to see who you work for really ties it all together. It’s a really neat experience.”

For the Reimbursement Department, the service program also doubled as a group outing, an opportunity team members embraced.

“Oh, I love this,” said Reimbursement Analyst Jamie Forman. “I think this is awesome. You can tell the residents are genuinely excited.”

Meanwhile, Integritas Billing Associate Sandra Garnett and others spent time talking with residents and painting their nails.

“I feel blessed to be a blessing to them because it means a lot to them,” Garnett said. “It feels good to have them enjoy our company and to make them feel beautiful.”

And Holli Jones, a member of the home office Human Resources team, called working as a CNA both humbling and rewarding.

“It’s not an easy job at all, yet most of the CNAs we meet love their job,” she said. “I think everyone should walk a day in a CNA’s shoes because without a doubt you will walk out a different person.”

Signature President Joe Steier and Vice President of Spirituality Dianne Timmering spent their day of service working as CNAs at Liberty Care & Rehab Center in Liberty, Ky. They took a break to hear the resident bell choir perform, and to unveil the ‘Sacred Six,’ a set of values chosen by Signature stakeholders to reinforce the mission and culture of the company, via a live Internet broadcast. View the broadcast below:

Steier praised the team at Liberty for exemplifying these values.

“You can see the teamwork here – it’s very natural,” he said during the broadcast. “It’s innate in the people.”

And Timmering said the values reflect Signature’s culture of inclusiveness and courtesy to promote well-being for both stakeholders and residents.

“The front-line stakeholders chose these Sacred Six, and they were right!” she said. “After our day of service the impact of positivity, patience, teamwork, integrity, and respect all circle back around to the fullness of compassion and hope in healing. Everyone counts. We love our people!”

Lexington Herald-Leader tells story of Lee County resident’s maiden voyage to the ocean

The Lexington Herald-Leader this week published an article about James Gabbard, a 77-year-old resident at Lee County Care and Rehabilitation Center who had never seen the ocean until he visited Myrtle Beach in September as part of a trip Signature organized for several of its homes.

To read the article on the Herald-Leader’s website, click HERE.

Signature leaders discuss importance of CNAs in new video

Several Signature HealthCARE leaders have completed CNA training, while others are in the process now. To understand the reasoning behind the effort, the importance of servant leadership and the vital role CNAs play in long-term care, visit Signature HealthCARE’s YouTube channel and watch

U.S. Congressman Mitch McConnell visits Signature HealthCARE

(Note: Signature HealthCARE welcomes all manner of political discourse and opinion, and regularly hosts elected officials in its facilities and offices regardless of party affiliation. These visits should not necessarily be taken as an endorsement of the views or policies of any particular party or representative. Signature strives to be a conduit for the freedoms this great nation affords through the company’s three pillars: Spirituality (the freedom to choose/to be); Education (the freedom to learn, think and opine); Intrapreneurship (the freedom to express new ideas and manifest those ideas into reality. For more about Signature, visit www.ltcrevolution.com.)

With the national presidential election just over two months away, U.S. Senate Minority Leader Mitch McConnell spent an impassioned hour with stakeholders at Signature HealthCARE’s home office in Louisville last week, answering questions and detailing reasons he believes the nation is in need of new leadership.

During the event, arranged by SHC Director of Legislative Affairs Kathy Gallin, McConnell specifically discussed the Affordable Care Act – the health care reform bill signed into law in March 2010 that sparked a lengthy and ongoing debate among members of Congress. McConnell called the bill “the single worst piece of legislation that’s been passed in modern times.”

“For the country, it’s an unmitigated disaster,” he said.

The bill includes provisions and requirements that would extend health benefits to the nation’s 30-40 million uninsured. Of those without health insurance, half lack the financial means to purchase it, while the remainder simply choose not to, McConnell said. A “happy circumstance” that also poses cost challenges, he added, is the fact that people are living longer now than they were decades ago.

“The dilemma here for our country is that we can’t provide this much, for this many, for this long.”

To fund the expansion of health insurance coverage, the Affordable Care Act proposes to cut $716 billion from the federal Medicare budget, which would account for half of the money needed. The balance, McConnell noted, will come from new taxes.

To address the matter, the senior U.S. Senator said changes in eligibility rules for entitlement programs are needed, referencing billionaire investor Warren Buffett.

“Why in the world are we spreading these benefits across affluent people in our country?” he said. “We can’t afford it.”

McConnell also touched on an issue central to LTC providers in Kentucky: tort reform. While surrounding states, including Indiana and Tennessee, have in place some form of tort reform to ensure that lawsuits are valid and monetary awards are reasonable. Disagreements between the state Senate and House of Representatives prevented legislation from being passed during the 2012 regular legislative session, but similar legislation is expected to be filed again next year.

Among other issues raised during the visit, McConnell…

• Addressed the United States’ economic woes amid increasing competitive pressures from other countries. To strengthen the United States‘ standing as the dominant economic force in the world, he said we must create a pro-business environment by refraining from overtaxation and overregulation.

• Cast doubt that the U.S. would default on its debt but added that it was a reasonable concern to question whether foreign investors might eventually lose confidence in the U.S. economy and decide to invest elsewhere. He noted that the national debt is now roughly equivalent to the nation’s economy, or Gross Domestic Product. Both the national debt and the GDP hover at about $16 trillion.

• Was sympathetic to Americans’ dismal 12% approval rating of Congress. “If you’re one of the 88 percent, I’m with you,” he said.

• Said parties could work together to solve the nation’s problems and avoid Congressional gridlock. He cited political tandems from opposite sides of the aisle – Ronald Reagan and Tip O’Neill raising the age of eligibility for Social Security recipients in the 1980s, for instance – that were able to successfully work together to craft important legislation. And, should President Obama be reelected, McConnell expressed a desire to set aside partisan bickering and focus on effective governance.

“It’s time to get serious and get a result,” he said.

Lastly, McConnell expressed industry-wide appreciation for all health care workers.

“To me, everybody in the health care field deserves a lot of credit. I just want to thank you for all you’re doing.”

 

 

Rural Segment CNA of the Year featured in Trimble Banner

Margie Webster, a CNA at Signature HealthCARE of Trimble County, in Bedford, Ky., was named CNA of the Year for Signature’s Rural Segment, which operates 30 facilities. The Trimble Banner featured an article about the award and a contributed column from Margie about Signature’s three pillars. See the article above.

Signature experts published in national mag for leadership in caregiving

Several Signature HealthCARE leaders have been published in recent issues of Advance for Long-Term Care Management, a national magazine and website. To read the most recent article, written by Signature Chief Research Officer Jeff Beaty, click HERE and go to page 14.

To read other Signature HealthCARE-related articles from the magazine, click HERE.