Category Archives: Signature Acute

Signature gathers leaders from 100+ facilities for ‘CEO Forum’

Signature rallied the troops this week when leaders from more than 100 towns and cities in 10 states gathered in Louisville for the first 2015 CEO Forum.

During the forum, facility administrators dug deep into issues impacting nursing home residents and operators on a macro and micro scale, topics ranging from finance and staffing to personal growth and self-awareness. The forums, held twice annually, also give Signature leaders a rare moment to spend time together, share and learn from each other.

“I always appreciate the CEO meetings as they give everyone an opportunity, no matter what segment, to come together, learn and see where Signature stands and is heading in our Revolution,” said David Brown, CEO/Administrator at Signature of Spencer County, in Taylorsville, Ky.

During the three-day event, attendees spent time in a single group setting to hear about the Signature culture and Guiding Principles, health care policy and legislative change, and more. Facility CEOs also broke into smaller sessions, led by Signature senior team leaders, to explore topics in a way that facilitated open dialogue and sharing. During the small group meetings, teams discussed such topics as clinical excellence, financial strategy, data points (a combination of clinical and business metrics that intertwine), ‘wage justice,’ litigation and risk management, the ‘referral revolution’ and more.

Nakia Whitley, CEO/Administrator for Signature HealthCARE of Roanoke Rapids, in North Carolina, said she particularly benefited from the acuity-based staffing session, Chris Cox’s culture presentation and the ‘Engagement Game,’ as well as the talk on health care policy.

“It helped put things in perspective: are we doing what’s best to change not only LTC culture, but ultimately, the world? Our goal and mission are very important, and we need to live them both daily.”

Several facility leaders especially enjoyed a session discussing ‘The Hero’s Journey,’ a story structure, or pattern, seen throughout history in literature and religion that can also be applied to one’s own individual journey. ‘The Hero’s Journey’ outlines a series of steps, from a ‘call to adventure’ through challenges, transformation and other stages of spiritual and personal exploration, culminating in resurrection and a ‘return home’ with newfound knowledge and wisdom.

“A good leader takes others with us along this journey,” Signature President and CEO Joe Steier said during the session. “Another leader kind of gets the job done and goes home.”

Ryan Dulski, CEO/Administrator at Peninsula Care & Rehab Center, in Tarpon Springs, Fla., said “it is always great to spend time with such fascinating leaders” at the CEO meetings.

“I really enjoyed the theme of ‘The Hero’s Journey,’ ” she said. “I am so excited to bring this idea back to my facility team and use this to continue to build culture.”

SHC Year in Review – 2013

This year was a pivotal one  for Signature in many ways. Take a look below at some of the highlights…

  • Signature successfully moves into acute care after purchase of Northwest Florida Community Hospital (December/January)
  • U.S. News & World Report names Signature homes among nation’s best (February)
  • More than half of Signature centers achieve four- or five-star rating (April)
  • Six new centers in Kentucky and Indiana join Signature family (April)
  • Signature’s second annual interfaith National Day of Prayer ceremony joins political, business and community leaders with residents and staff from Signature centers to celebrate the freedom to pray and exercise one’s faith. Representatives from about a dozen faiths or religions gathered on stage to offer unique prayers of healing and unity. (May)
  • Reflect N Us art gallery launched to showcase residents’ artistic abilities. There were more than 600 entries. (July)
  • TransitionalCARE program earns Spirit of Innovation Award at LTC & Senior Living LINK Conference in Chicago (July)
  • Seven centers in Indiana, North Carolina and Kentucky join Signature (August)
  • AIT (Administrator In Training) Rockstar Academy debuts (August)
  • Signature facility CEOs meet to map future of company (August)
  • Signature is honored as one of nation’s ‘Best Places to Work’ by Modern Healthcare (August)
  • Third annual SHC vacation takes residents to Branson, Missouri for Ozark Mountain adventures (September)
  • Record crowd attends third annual Senior Olympics (September)
  • Signature affiliate HomeNow Medical Supplies opens first retail location (October)
  • Serenity Summit educates staff, others about Alzheimer’s and dementia care (November)
  • Residents honored with largest-known Hall of Fame induction ceremony on record, with 322 honorees at 77 locations (November)
  • First Louisville Innovation Summit draws leaders and visionaries from long-term care and beyond to envision the future of aging care (November)
  • Serenity Summit lays groundwork for new Alzheimer’s/dementia education programming (November)
  • Three Ohio centers join Signature (December)
  • ’12 Days of Service’ volunteer program offers team-building, renewed purpose (December)
  • 12 Signature homes now on Eden Alternative Registry with more to come (December)

’12 Days of Service’ means team-building, renewed purpose for Signature staff

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The holiday season is in full swing and so is Signature HealthCARE’s ’12 Days of Service,’ a program that allows Signature stakeholders, or staff members, to spend work time volunteering.

Stakeholders are given a number of options, from local nonprofit organizations in need of help to shifts working with facility Quality of Life teams, decorating for the holidays or other activities. Several chose to work shifts as a CNA (Certified Nursing Assistant), as dozens of administrative employees at Signature’s home office have completed the CNA training program during the past two years.

The ’12 Days of Service’ program promotes the spirit of service by helping staff members at Signature facilities with their duties while keeping office workers connected to ‘the field’ and serving as a reminder of purpose.

“To interact with the residents and understand where they’ve been, and what their holidays were like, I think it refocuses us,” said Kathy Berns, Director of Risk Management. “It makes us remember what we’re here for.”

James Aschenbeck, who joined Signature in June but has more than 20 years of experience in the long-term care industry, expressed similar thoughts.

“I’ve been in more nursing homes in six months than I have in my entire career,” he said. “Just to be able to see who you work for really ties it all together. It’s a really neat experience.”

For the Reimbursement Department, the service program also doubled as a group outing, an opportunity team members embraced.

“Oh, I love this,” said Reimbursement Analyst Jamie Forman. “I think this is awesome. You can tell the residents are genuinely excited.”

Meanwhile, Integritas Billing Associate Sandra Garnett and others spent time talking with residents and painting their nails.

“I feel blessed to be a blessing to them because it means a lot to them,” Garnett said. “It feels good to have them enjoy our company and to make them feel beautiful.”

And Holli Jones, a member of the home office Human Resources team, called working as a CNA both humbling and rewarding.

“It’s not an easy job at all, yet most of the CNAs we meet love their job,” she said. “I think everyone should walk a day in a CNA’s shoes because without a doubt you will walk out a different person.”

Signature President Joe Steier and Vice President of Spirituality Dianne Timmering spent their day of service working as CNAs at Liberty Care & Rehab Center in Liberty, Ky. They took a break to hear the resident bell choir perform, and to unveil the ‘Sacred Six,’ a set of values chosen by Signature stakeholders to reinforce the mission and culture of the company, via a live Internet broadcast. View the broadcast below:

Steier praised the team at Liberty for exemplifying these values.

“You can see the teamwork here – it’s very natural,” he said during the broadcast. “It’s innate in the people.”

And Timmering said the values reflect Signature’s culture of inclusiveness and courtesy to promote well-being for both stakeholders and residents.

“The front-line stakeholders chose these Sacred Six, and they were right!” she said. “After our day of service the impact of positivity, patience, teamwork, integrity, and respect all circle back around to the fullness of compassion and hope in healing. Everyone counts. We love our people!”

Signature accepts Modern Healthcare ‘best workplaces’ award

IMG_2188-1_EDITA group of administrators and home office leaders traveled to Atlanta last week to attend Modern Healthcare magazine’s ‘Best Places to Work’ awards banquet, where Signature was honored for the third time.

The annual awards program recognizes outstanding employers in the healthcare industry at varying levels of care. Of thousands of healthcare companies and organizations nationwide, only 100 make the Modern Healthcare list each year.

Signature ranked #6 in the ‘Large Companies’ category and #54 overall, its highest showing yet. Modern Healthcare ‘Best Places to Work’ rankings are based partly on an employer survey, which considers company policies and benefits offered to employees. But Signature’s success was driven largely by surveys that were completed by employees throughout the company who were chosen on a random sample basis.

The following administrators represented all SHC CEOs at the awards banquet: Valerie Hamilton, SHC of Marietta; Loretta Barnes, SHC of Buckhead; Barry Cotton, SHC of Erin; Shawn O’Conner, Westmoreland Care & Rehab and Corky Rodman, SHC of Memphis (Note: Corky was unable to attend due to last-minute circumstances).

Signature Vice President of Spirituality Dianne Timmering and Media Relations Manager Ben Adkins joined the facility CEOs in Atlanta for the awards ceremony.

O’Conner said it was an honor to represent Signature at the event.

“As each of the speakers presented their message on creating an engaged workforce, I could not help but think to myself how blessed we are to work for an organization that has built a culture around stakeholder engagement,” he said. “This award is something everyone at Signature should be proud of!”

While most companies on the list have a few hundred employees, Signature is one of the three largest, with more than 10,000, meaning a greater number of employees were surveyed.

A wide range of healthcare providers and suppliers competed in the program, including acute-care hospitals such as Texas Health Presbyterian Hospital Flower Mound, which took the #1 spot; ZocDoc, Inc., which offers free smart phone apps to help health care consumers to find and schedule appointments with physicians; and global research, technology and consulting firm The Advisory Board Co.

Hamilton said she felt it was Signature’s culture and overall philosophy that helped land the company on the list for the third time – and that helps the company thrive amid challenging circumstances for the industry as a whole.

“In this day and time, when change is continuous, having ‘heart’ is so necessary,” she said.

Cotton agreed that Signature’s culture continues to distinguish the company amongst industry peers.

“It was obvious that our culture of spirituality, innovation and development set us apart as leaders,” he said.

To see the ranked list, and for more about the program, visit Modern Healthcare’s website.