Based on goal setting accomplished this year with facility administrators, the Spirituality Pillar is developing and piloting new programming to further address specific needs in our facilities.
One of the major initiatives for Signature HealthCARE of Pinellas Park was in improving its Return to Hospital numbers. With this goal in mind, their chaplain designed a program to track and measure intensified spiritual intervention efforts directed towards the areas of customer and family satisfaction in an attempt to reduce “customer experience”-related RTH cases.
The case study involved two groups of residents, one which received normal levels of chaplain care with the second receiving “increased bedside attention” with the assistance and cooperation of all other departments in support. Strong emphasis was placed upon increasing stakeholder engagement through listening and encouragement with a goal of seeing whether more frequent and intensive interventions with more engaged caregivers could make a measurable impact on the rate of discharges returning to hospital.
While the effects of the study on the actual RTH levels were mixed, the exercise itself was extremely impactful in raising patient/family satisfaction and stakeholder engagement overall. The full details of the case study can be found
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